FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,969 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,969 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First order and was extremely satisfied. Correct and on time.”

Helpful Report

Posted 4 years ago

“Very professional in email communications (except for returning vmail messages-left 3 messages; no return calls). All products ordered were shipped in timely fashion with lots of communication from FoodServiceDirect and UPS. Products arrived in great shape, no damage, still completely frozen. Thanks for providing the option to consumers to buy products that aren't available in local stores. I'll definitely use FoodServiceDirect again.”

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Posted 4 years ago

“Works great for me! Verry good service!”

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Posted 4 years ago

“Made the other and received it in just a few days company was very easy to work with”

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Posted 4 years ago

“Very prompt service. Pricing is competitive. Nice work, Keep it up”

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Posted 4 years ago

“I ordered frozen items and received frozen. That is awesome I wished item was a little less expensive.”

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Posted 4 years ago

“Fast Delivery”

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Posted 4 years ago

“Love the strawberry sorbet. 🍓”

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Posted 4 years ago

“I’m so mad, I been trying a call over 2weeks , they cancel my order without tellin me nothing!”

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Posted 4 years ago

“Online ordering and delivery were seamless and quick. The product, steel cut oats -at a very reasonable price, is of excellent quality.”

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Posted 4 years ago

“I wish the presidents day free shipping was automatically applied like I thought .”

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Posted 4 years ago

“Impressed with the service. It’s nice to have an e mail with the steps of delivery, very professional.”

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Posted 4 years ago

“My delivery was on time with no problems,I will be telling friends and family about Food Service Direct and I will be ordering again. thank you,”

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Posted 4 years ago

“Very pleased”

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Posted 4 years ago

“Always provides a good product and fast shipping. They are my go-to company for supplies!”

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Posted 4 years ago

“I buy the Hope's caramel and pecan cookies as an individual private home. Yeah, you get 213 cookies but we just put in individual bags and pull them out when we want them. All our guests love these cookies and we share some of the bags with them. Foodservicedirect is the only company who would allow me to buy this box of cookies without being a service facility. Thanks FSD.”

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Posted 4 years ago

“I received my order satisfactorily; condition, quantity, item requested, and timewise all accurate. Thank you.”

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Posted 4 years ago

“I was so grateful to be able to get those type of sausages everything was in excellent condition you guys ship everything so fast I loved it”

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Posted 4 years ago

“Food Service Direct had the products I wanted at a reasonable cost, packed very well and shipped super fast.”

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Posted 4 years ago

“package arrived on time, undamaged just wish it hadn't taken so long”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,969 reviews