FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Write Your review

Tell us how FoodServiceDirect.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you I love it. It shipped on time. This Christmas will be beautiful. I will order again.”

Helpful Report

Posted 2 years ago

Thank you for the great review! We are so glad we could get these for you. See you again soon!

Posted 2 years ago

“When initially ordered, I got a cancelation, but after getting in touch with customer service, I got a shipping notification the same day and I appreciated that, then delivery was faster than expected.”

Helpful Report

Posted 2 years ago

Thank you for the great review! We are glad we could be there for you. See you again soon!

Posted 2 years ago

“Package arrived timely and still frozen”

Helpful Report

Posted 2 years ago

Thank you for your kind words! We're thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 2 years ago

“Very good. Quick response.”

Helpful Report

Posted 2 years ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 2 years ago

“Great collection of gluten free flour that is always in stock. Prices are reasoable and the product is shipped quickly.”

Helpful Report

Posted 2 years ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 2 years ago

“Great service, product arrived earlier than guaranteed”

Helpful Report

Posted 2 years ago

Thank you for the review. It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“Purchase arrived at time given. Excellent food quality. Will repurchase.”

Helpful Report

Posted 2 years ago

Thank you for the review. We look forward to your continued business. See you soon!

Posted 2 years ago

“From beginning to end the process was easy and quick. The product arrived frozen solid in its ice chest with ice packs. Very happy with the easy ordering process, the shipping was quick, and the product ordered was excellent.”

Helpful Report

Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“Our orders have been filled and shipped quickly and items received on time.”

Helpful Report

Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“Order arrived in good time and frozen in great box to keep muffin mix frozen to use in couple of days And the muffin mix is a family favorite”

Helpful Report

Posted 2 years ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 2 years ago

“I was pleased to find a company that had the size, quantity and product I was looking for with the ability to ship it directly to me at a price that was reasonable.”

Helpful Report

Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“I have used FSD for a few months now. Wow! Love this service and the care they take in packaging means my food is safe and fresh. Thank you FSD!”

Helpful Report

Posted 2 years ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 2 years ago

“Hello. I've written about this product before, which is great; but this time it's about the service. FSD as always, has managed to provide an expedited delivery. The product as always, is in terrific, undamaged, condition. Suffice it to say, I will continue using FSD to administer my food desires. Ken J.”

Helpful Report

Posted 2 years ago

“Great selection and service with fast shipping”

Helpful Report

Posted 2 years ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 2 years ago

“I was extremely pleased with my transaction with Food Service Direct. The item I ordered I used to be able to purchase at Gordon Food Service, but was no longer available. I was happy to find it available for purchase at Food Service Direct. The ordering, shipping and delivery process was easy and quick. I will definitely do business with them again.”

Helpful Report

Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“food came on time and still cold!”

Helpful Report

Posted 2 years ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 2 years ago

“These are my favorite cookies! Bake them on an aluminum cookie tray lined with aluminum foil for 17 min @ 350.”

Helpful Report

Posted 2 years ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 2 years ago

“I absolutely love the sugar cookie dough that is purchased from your company. This is the best cookie dough I have ever baked. It is a big hit every year at Christmas and I have to make sure I order it early in order to get it in time for my family.”

Helpful Report

Posted 2 years ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 2 years ago

“Great company”

Helpful Report

Posted 2 years ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 2 years ago

“Product as described. Fast shipping.”

Helpful Report

Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews