FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipment was fast. Price was better than others. Great job.”

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Posted 2 years ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 2 years ago

“Using FSD was a great experience. My order came exactly when they said they would, the packaging was amazing as they used dry ice to keep everything frozen and additionally the product only has maybe one other place to get it and they jacked up the price. Here, the cost was extremely reasonable. Thanks FSD! I’ll be shopping later!”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“found exactly what I was looking for and it arrived quickly.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 2 years ago

“FoodService took care of my problem right away!”

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Posted 2 years ago

We appreciate the feedback! Thank you for letting us make this right for you. See you again soon!

Posted 2 years ago

“Ordered items arrived within the quoted time, frozen items were packaged excellently and remained so on arrival.”

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Posted 2 years ago

Thank you for the feedback! We are so happy we are able to get you these items. We really do appreciate your business.

Posted 2 years ago

“The order was delivered as promised and the dinners were still frozen”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“Food order was quickly turned around and delivered. Seamless process. Will use them again!”

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Posted 2 years ago

Thank you for the feedback we really do appreciate your business. See you again soon!

Posted 2 years ago

“Ordering was uncomplicated, got order in ample time. Product came in tact. All good, thank you.”

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Posted 2 years ago

You’re certainly welcome! We are so glad we could get you the items you need.

Posted 2 years ago

“Fast shipping and was still completely frozen. Thanks”

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Posted 2 years ago

You’re certainly welcome! We are so glad we could get you the items you need.

Posted 2 years ago

“Arrived early and was perfect! Excellent company to partner with.”

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Posted 2 years ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 2 years ago

“I ordered fresh yeast and the product arrived fast, wrapped and shipped with care to keep the product fresh. The product quality was exceptional and the price for product including shipping great. Would definitely buy again from that company and recommend it to others.”

Helpful Report

Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“Everything arrived as expected and in great condition. Thank you!”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“That was my first time ordering from you and I was satisfied with my order.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“Ordered about a week ago, I’ve received the two I ordered and they are going to work perfect !! Thanks so much !”

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Posted 2 years ago

You’re certainly welcome! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“Very quick delivery and package really well. I will definitely order items again.”

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Posted 2 years ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 2 years ago

“I love your service and website. Delivery was Awesome. You have products I can’t find anywhere else. I will be ordering again. Thank you”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 2 years ago

“service is great no problem i have order many time without know problems”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“I ordered frozen chocolate chip cookie dough. It arrived on time and was neatly packed. The dough was still frozen when I received it. It is a little pricey, but convenient. I will order again.”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“Your team and their work deserve a five star rating. Your company has a rich history with talented professionals that paved the way and remain the forerunner of this niche industry. My order has not been fulfilled, but I'm certain your skilled staff achieve excellence daily.”

Helpful Report

Posted 2 years ago

Thank you so much for the kind words we really do appreciate it. It looks like the item you ordered is a special order item. Items that are considered special order are ordered just for you and can take a little longer to arrive from our suppliers. Your item is due to arrive at our shipping facility on 12/28/2023, and will be shipped out to you shortly after it is processed. You will receive a separate email with tracking information once it is available. If you have any questions please feel free to reach out to us. We will be happy to help!

Posted 2 years ago

“My original order was for a product that you could no longer get. It was wonderful when you suggested a similar product! Customer service was outstanding and shipping was fast…thank you”

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Posted 2 years ago

We appreciate the review! Thank you for letting us make this right for you. See you again soon!

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews