FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had an issue with part of a shipment and their customer service dept resolved it easily and quickly.”

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Posted 2 years ago

We appreciate the feedback! Thank you for letting us make this right for you. See you again soon!

Posted 2 years ago

“Fast shipping”

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Posted 2 years ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 2 years ago

“Great prices. Easy to use website. Quick delivery. Thank you!”

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Posted 2 years ago

Thank you for the awesome feedback we really do appreciate your business. See you again soon!

Posted 2 years ago

“Great! Still very cold!”

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Posted 2 years ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 2 years ago

“On time a the right product”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“This is one of the best companies I have dealt with they do what they say over and beyond customer service, Very glad to be a customer of theirs , Will definitely be sharing my experience with many others. Thank all of the team that makes these transactions go so smoothly.”

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Posted 2 years ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 2 years ago

“Prompt shipping and amazing product. My picky eater loves his chicken strips!”

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Posted 2 years ago

Thank you for the awesome review! We are so glad we could get these for you. See you again soon!

Posted 2 years ago

“My husband was just diagnosed with brain cancer and his eating and completely stopped in the hospital they told him he could have ice cream all three meals. Put a smile on his face. We now have it at home. Thank you!!”

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Posted 2 years ago

“Shipment was processed and delivered very quickly.”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“On time. Easy shopping. Well packed.Cheese was still cold when arrived.”

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Posted 2 years ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 2 years ago

“The product was easy to order came in coolers that kept everything frozen. Pricing was good as well. My experience is a 5 Star.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“Very good transaction. Just what I ordered”

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Posted 2 years ago

Thank you for the great feedback! We are so glad we could get these to you.See you again soon!

Posted 2 years ago

“Great as always. I have been ordering for a few years now. I have no complaints. I very glad that they accommodate small quantity buyers.”

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Posted 2 years ago

“Quick delivery. Everything in good shape”

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Posted 2 years ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 2 years ago

“Great resource for your food needs and wants.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“replaced wrong items at no cost.”

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Posted 2 years ago

We appreciate the feedback! Thank you for letting us make this right for you. See you again soon!

Posted 2 years ago

“Gracias su servicio es bueno y rápido”

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Posted 2 years ago

¡Gracias por la reseña! Nos alegra que su pedido haya llegado sano y salvo. ¡Esperamos volver a servirle pronto!

Posted 2 years ago

“The whole wheat rolls were perfect, and they came so quickly! Thank you!!! Love, Donna Dodd”

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Posted 2 years ago

You’re certainly welcome! We are so glad we could get you the items you need. See you again soon!

Posted 2 years ago

“PRODUCT ARRIVED AS DESCRIBED AND WAS COMPLETLY FROZEN. WILL ORDER AGAIN ON A REGULAR BASIS”

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Posted 2 years ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 2 years ago

“Received my order quickly.”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews