FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,967 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,967 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are efficient and have a wonderful customer service department. The chicken arrives within several days, and is frozen, ensuring freshness. Great company….great product!!!!”

Helpful Report

Posted 4 years ago

Thank you for the great feedback! We are glad we could be there for you.

Posted 4 years ago

“I ordered a carton of soup mix. They sent the wrong soup. Contacted the company and they asked for a picture of the box showing the product name, a picture of the UPC code, and a picture of an individual packet of the product. Send them the pictures and hear nothing other than they are investigating. I called them and explain that I am sending it to my son who has a stage four cancer and the soup is one of the few things he can keep down. I do not get a return call I text and email them. I do not get a response. I decide to try to call one more time. The rep did respond and send the correct product. I do not believe it should’ve taken multiple emails, texts, and calls to resolve the issue. I also explained to them that they got my name wrong, and even on this form it is still not correct. I will never use them again.”

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Posted 4 years ago

“Perfect. Arrived on time. I will order again.”

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Posted 4 years ago

“Love love love ❤ super convenient! And taste just like it is fresh from the box!”

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Posted 4 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 4 years ago

“The order arrived and time. Excellent experience! Product was exacly as I ordered.”

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Posted 4 years ago

We are glad to hear your experience has been a great one! Thanks for the feedback!

Posted 4 years ago

“Packaged great. All 20 items were received frozen solid. I am very pleased with food service direct and will order again when needed. Thank you.”

Helpful Report

Posted 4 years ago

We are glad to hear your experience has been a great one! Thanks for the feedback!

Posted 4 years ago

“Excellent product, excellent customer service!!! Loved the experience.”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“Awesome product and awesome service. Ordered and within several days it was at the door.”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“Cookie dough arrived frozen. The cookies were delicious. Would recommend”

Helpful Report

Posted 4 years ago

We appreciate your business and the great feedback!

Posted 4 years ago

“I am happy to have the opportunity to order and receive large quantities of the items that I mister desire with ease, convenience and efficiency.”

Helpful Report

Posted 4 years ago

Thanks for the great feedback, we appreciate it!

Posted 4 years ago

“Always recieve my products on or before the delivery date.”

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Posted 4 years ago

Thanks for the great feedback, we appreciate it!

Posted 4 years ago

“I was very happy to find this product, it came in packaged well with extra ice. I couldn’t be happier.”

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Posted 4 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 4 years ago

“Very happy”

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Posted 4 years ago

Thanks for the great feedback, we appreciate it!

Posted 4 years ago

“I closed my own bakery 5years ago. It's great to be able to order products direct when my old suppliers are no longer available for making those special treats for my family.”

Helpful Report

Posted 4 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 4 years ago

“A few years ago, we got tired of paying exorbitant prices for small packaged gravy mixes in local restaurant supply houses. We began ordering larger quantities through an internet-based vendor and experienced constant price increases with product and shipping fees, along with availability issues. I researched the vendor market for gravy mixes and decided to try FoodService Direct for purchases. Every time I place and order, the customer service is second-to-none. Pricing, product availabillity and consistency is much better than with our former vendor(s), and order processing and shipping is super-fast. To top it all, this vendor periodically checks in with their customers for satisfaction feedback. It doesn't get any better than that!”

Helpful Report

Posted 4 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 4 years ago

“Excellent quality product and service”

Helpful Report

Posted 4 years ago

Thanks for the great feedback, we appreciate it!

Posted 4 years ago

“Best place to shop. My products are always in stock and ships for free.”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“Love my shrimp. Only if the shipment was a little faster it would be great”

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Posted 4 years ago

“Easy to order, ships within days, quality products. Never any problems.”

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Posted 4 years ago

We appreciate your business and the great feedback!

Posted 4 years ago

“Food Service Direct has been nothing but Amazing to order from! I once received some product that had been damaged thru the mailing process and I was able to send them photos and they quickly made it right! I will continue to order from them!”

Helpful Report

Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,967 reviews