FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't say enough about my experience, it was excellent in every aspect from ordering, delivery and most important the product was top quality and delicious!! Will be ordering again in the near future.”

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Posted 1 month ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We can't wait to see you on foodservicedirect.com again soon!

Posted 1 month ago

“My family eats gluten-free due to Celiac disease. We buy the bulk individually wrapped Udi's hamburger buns(which are not the same as the one's you get in the grocery store). I am able to take out as many as I need at a time. A quick 30 second microwave. Then I butter the buns and sear on a hot griddle. Amazing taste and texture. Ups my burger game!”

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Posted 1 month ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 1 month ago

“Super price and super fast ship. Buy with confidence!”

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Posted 1 month ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 month ago

“I had a problem and that were excellent about handling it and definitely will be ordering from now on, great customer service, great keeping it frozen and great time frame of delivery”

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Posted 1 month ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. We are happy you found us and hope to see you again soon!

Posted 1 month ago

“Service was great and I would do business with them again.”

Helpful Report

Posted 1 month ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 month ago

“Good price and quick delivery.”

Helpful Report

Posted 1 month ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 1 month ago

“The service was good but i wish the prices were a little lower”

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Posted 1 month ago

Thank you for your review! We are working with our shipping carrier to lower our shipping costs. If you haven't already, please sign up for our mailing list to stay up to date on all the latest promotions and deals we have to offer. We hope to see you again soon!

Posted 1 month ago

“Excellent quality products , and fast delivery.”

Helpful Report

Posted 1 month ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 month ago

“excellent customer service”

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Posted 1 month ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. We are happy you found us and hope to see you again soon!

Posted 1 month ago

“The items I ordered were delivered very quickly, in perfect condition and very fresh. The website can be difficult to use, but the pricing, shipping costs and quality make it worth the effort. Great job y'all!”

Helpful Report

Posted 1 month ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 1 month ago

“The pickles i order are awesome, will order again.”

Helpful Report

Posted 1 month ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 1 month ago

“Fast delivery. Great company”

Helpful Report

Posted 1 month ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 1 month ago

“This company always has great service and they listen to customer's comments. I have been buying from them about 3 years.”

Helpful Report

Posted 1 month ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. We are happy you found us and hope to see you again soon!

Posted 1 month ago

“Easy to order, exactly as described, fast shipping, excellent packaging. I wish the company provided a recycling program for the large styrofoam shipping containers.”

Helpful Report

Posted 1 month ago

Thank you for your amazing review! Currently, we do not have a program that allows for cooler returns to our warehouse. However, our styrofoam coolers are biodegradable and recyclable. Some places that may accept these styrofoam containers are foam recycling plants, shipping stores, and possibly local grocery stores!

Posted 1 month ago

“Food Service is great. Wanted to find a specific item and couldnt find online .. working with associates .. found the item, which was a special order. The frozen item was well packed .. each box was in a seperate box .. with dry ice.. really well done.. Definitely will choose FSD in the future !”

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Posted 1 month ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. We are happy you found us and hope to see you again soon!

Posted 1 month ago

“friendly customer service my order was processed and delivered as they said it would be”

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Posted 1 month ago

Thank you for your review! We are so happy to hear you had a positive experience with our customer service team. We hope to see you again soon!

Posted 1 month ago

“This is the best place to buy Mr & Mrs T Bloody Mary mix. I prefer to use the smaller 7.5 oz cans and I can buy them by the case here. They ship them fast and they always have the best pricing for their products. Mr & Mrs T Bloody Mary mix is so delicious and the smaller size cans are very convenient to use”

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Posted 2 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 2 months ago

“Food direct shipment was excellent. I never expected my products to be frozen once it was dropped off by a reliable source. It was useable. I didn't have to sort through and throw out part of the order like the meal kits that come through delivery. Hear me when I tell you.....Everything Was In Tact for my use on that day. Thank You Food direct for taking the time to care for proper shipment”

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Posted 2 months ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 2 months ago

“I had a great experience dealing with customer service due to shipper’s negligence. Problem resolved and product received. I ordered the butter packets and I will certainly buy again.”

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Posted 2 months ago

Thank you for taking the time to leave your review! We are thrilled to hear our customer service team could further assist you. We hope to see you again soon!

Posted 2 months ago

“Only place I can buy whole grain egg noodles smooth transaction fast ship but actual shipping was more than I was notified”

Helpful Report

Posted 2 months ago

Thank you for the feedback. I am sorry to hear there was an issue with the shipping costs changing at checkout. When you enter your shipping address, our verification tool will identify it as residential or commercial. Unfortunately, UPS charges more for residential locations. We apologize for any inconvenience caused. You can switch to residential to see your shipping cost before checking out!

Posted 2 months ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews