FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good experience, good product and service”

Helpful Report

Posted 1 month ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 month ago

“It is a good product”

Helpful Report

Posted 1 month ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 1 month ago

“The items we have been receiving are what we ordered in school cafeteria. Apple Strudels are awesome full size. Rich’s Donuts are fantastic, Tyson chili and chicken tortillas are greattt. Mc Caine Seasoned Wedges #8 cut are god awesome. Belgium Waffle Sticks great . We are loving are new products and waiting on more. We bought an extra freezer for all of our goodies so we don’t have to cook all the time. We are retired and loving theses products. Thank Y’all a Big Howdy from Texas!!”

Helpful Report

Posted 1 month ago

Thank you for the feedback and you are very welcome! We are happy that we were able to get you the items you were looking for. We are glad you found us and can't wait to see you again soon!

Posted 1 month ago

“I was happy to have received everything just asadvertised.”

Helpful Report

Posted 1 month ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 month ago

“Excellent service 👍”

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Posted 1 month ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 1 month ago

“The whole catfish I ordered was perfect. It was packaged great and was still frozen when it arrived. Also it was delicious. Thanks”

Helpful Report

Posted 1 month ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 1 month ago

“I ordered Gluten Free hamburger and hotdog buns. Shipped and arrived on time and frozen as expected. Great Service! I will buy them again in the future.”

Helpful Report

Posted 1 month ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 1 month ago

“This is my second order. And I am more than pleased to find such good products conveniently delivered. What an amazing world we live in now. Might I add the products arrived in perfect condition thank you folks for making my life better”

Helpful Report

Posted 1 month ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 1 month ago

“Excellent service!!”

Helpful Report

Posted 1 month ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. We are happy you found us and hope to see you again soon!

Posted 1 month ago

“Very easy web site to use and delivery of items was great. Everything was sent in a timely manner.”

Helpful Report

Posted 1 month ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 1 month ago

“Açaí was fantastic. Just the right sweetness. Not overloaded with extra sugar. Texture is very good.”

Helpful Report

Posted 1 month ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 1 month ago

“I ordered white chocolate chips from the company. i like them. i wish the shipping was less. other then that great”

Helpful Report

Posted 1 month ago

Thank you for your review! We are working with our shipping carrier to lower our shipping costs. If you haven't already, please sign up for our mailing list to stay up to date on all the latest promotions and deals we have to offer. We hope to see you again soon!

Posted 1 month ago

“great company & great customer service . Very easy to work with .”

Helpful Report

Posted 1 month ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. We are happy you found us and hope to see you again soon!

Posted 1 month ago

“This was a great shopping experience. I not only got great value, but my order arrived quickly, and without error or damage.”

Helpful Report

Posted 1 month ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 month ago

“I’ve had nothing but good service from FoodServiceDirect. I get what I ordered very quickly and you can’t beat the price either. I will definitely keep ordering from them.”

Helpful Report

Posted 1 month ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We can't wait to see you on foodservicedirect.com again soon!

Posted 1 month ago

“the food got here fast and it was very good”

Helpful Report

Posted 1 month ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 1 month ago

“WONDERFUL SERVICE!”

Helpful Report

Posted 1 month ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 1 month ago

“Easy to order. Easy to pay”

Helpful Report

Posted 1 month ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 1 month ago

“Excellent customer service. Product was fresh and exactly what I needed. I will use your service again. Thank you”

Helpful Report

Posted 1 month ago

You are very welcome and thank you for your review! It was a pleasure serving you, and we hope to see you again soon.

Posted 1 month ago

“We just ordered 2 cases of manicotti stuffed shells,something that my family love's and hasn't had in over 20 years because we couldn't find it here anywhare. An we cooked it just last week and it was amazing.”

Helpful Report

Posted 1 month ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 1 month ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews