FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve loved these super donuts from my childhood school days so I decided to go with Food Service Direct after reading all of the positive reviews. My order came sooner than expected and the shipping was excellent. They shipped the doughnuts in a quality styrofoam cooler(which I will be repurposing) with dry ice it remained cold for two days after I received my order. The best part was that The Super Doughnuts taste exactly like they did when I was a kid. The people I’ve shared them with love them. I will definitely be ordering more in the future. I highly recommend Food Service Direct.”

Helpful Report

Posted 1 month ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 month ago

“Well done and satisfied”

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Posted 1 month ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 1 month ago

“Shipped quickly, arrived still frozen, tasted fantastic. Will be ordering again.”

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Posted 1 month ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 1 month ago

“Good and timely service.”

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Posted 1 month ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 1 month ago

“I ordered the 16oz cases 3 of them I have a sick dog who has a tumor and this sugar keeps him alive and I really appreciate how fast I can get my order in and out thank you to all that helps me”

Helpful Report

Posted 1 month ago

You are very welcome and thank you for your review! It was a pleasure serving you, and we hope to see you again soon.

Posted 1 month ago

“Rapid delivery, good prices and shipping costs”

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Posted 1 month ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 month ago

“Everything arrived quick”

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Posted 1 month ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 1 month ago

“Very pleased! I ordered "Super Donuts " and they arrived on time in SUPER condition! 👍”

Helpful Report

Posted 1 month ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 1 month ago

“Item was well packaged with dry ice and delivered quickly, in good condition. Just what I had been looking for.”

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Posted 1 month ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 1 month ago

“The mini croissants were wonderful. More than what I expected. Everyone loved them! Will order them again. Thank you”

Helpful Report

Posted 1 month ago

Thank you for your review and you are very welcome! We are delighted to hear you are happy with our products and service. We are happy you found us and hope to see you on foodservicedirect.com again soon!

Posted 1 month ago

“Great price and quick shipping on a wonderful product that I use regularly.”

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Posted 1 month ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 month ago

“Orders always arrive in great condition and service is fast”

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Posted 1 month ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. We are happy you found us and hope to see you again soon!

Posted 1 month ago

“Very good service and order was received well packaged and refrigerated. Will order again when required.”

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Posted 1 month ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 1 month ago

“The customer service @ Food Service Direct was OUTSTANDING!!! Stayed on the issue until it was handled. Very Very Happy!!!”

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Posted 1 month ago

Thank you for your review! We are so happy to hear you had a positive experience with our customer service team. We hope to see you again soon!

Posted 1 month ago

“Fast delivery , pkg great to keep product fresh , easy to use website for what you are looking for . Satisfied with my purchase would do business with again . Thanks”

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Posted 1 month ago

“Great products, good prices and quick shipping.”

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Posted 1 month ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 month ago

“Great products-fast shipping!”

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Posted 1 month ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 month ago

“I have been unable to find stuffed shells at the large wholesale clubs for years and I found them here and the price was 30 to 40% lower than grocery stores and the taste was excellent!!!”

Helpful Report

Posted 1 month ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 month ago

“Excellent service. Items arrived quickly, securely packed, and still frozen solid. High quality products. Highly recommend their service.”

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Posted 1 month ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. We are happy you found us and hope to see you again soon!

Posted 1 month ago

“Delivery spot on using Fed Ex . Thank you !”

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Posted 1 month ago

You are very welcome and thank you for your review! We are happy to hear your order arrived to you safely. Hope to see you again soon!

Posted 1 month ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews