FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,969 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,969 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Compliments on the smoked pork. Working on it for a sandwich of our own”

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Posted 4 years ago

“I did not receive the correct product that I ordered, however, when I reached out to customer service, they were quick to rectify the issue.”

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Posted 4 years ago

“Frozen Product arrived thawed out again”

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Posted 4 years ago

“So far, not impressed. I ordered cheese as a gift. Both times the cheese was not delivered with cold packs and had to be thrown away.”

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Posted 4 years ago

“I LOVE Food service direct. It allows me to get stuff from the south, that I can't get here in Wyoming. 😊”

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Posted 4 years ago

“It's my first time ever buy from Food service Direct I'm very impressed. Fast service. Excellent packing of the food. I will continue buying. I recommend it to my friends and everyone. Thank you all.”

FoodServiceDirect.com 5 star review on 30th May 2021

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Posted 4 years ago

“Very prompt and efficient.”

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Posted 4 years ago

“Half of the product came thawed. No effort was made to expedite proper delivery of additional product. I will NEVER purchase anything from Foodservice Direct again. I imagine this review will not be on your website but I will make sure it is elsewhere.”

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Posted 4 years ago

“It was so easy to order on their website and then the delivery arrived much quicker than I ever expected. I was very pleased with my purchase and will definitely order again.”

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Posted 4 years ago

“Love the creamer but too long on delivery”

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Posted 4 years ago

“Very good service Great product selection”

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Posted 4 years ago

“awesome service”

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Posted 4 years ago

“Love love love this tea and this is the only place I can order it! Thanks!!!!”

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Posted 4 years ago

“Excellent experience will order again Don’t hesitate to order from these folks there great”

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Posted 4 years ago

“Shipping is fast. Packaging is excellent.”

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Posted 4 years ago

“Always have what I'm looking for and received on time.”

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Posted 4 years ago

“Easy to order, and very fast shipping and delivery. Will order again.”

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Posted 4 years ago

“Always good quality, well packaged, on time. We recommend them”

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Posted 4 years ago

“order placed: 05/13/2021 order shipped: 05/27/2021 two weeks to ship and order which they said was in stock? estimated delivery: 6/1/2021 I don't find this very satisfactory. i will say they did not process the payment until the shipping date. ok, that's something...”

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Posted 4 years ago

“I was very happy with the delivery time and the price of buying in bulk. Also, I couldn't find the product I purchased, low fat granola, in any store.”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,969 reviews