FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,969 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,969 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although I was concerned about the commercial ice cream package size being unmanageable in my home apartment freezer, my shipment came in a perfect 3-carton size.”

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Posted 4 years ago

“My shipment came with 14 cans and each can were literally full of crumbs. Of course I ate them. I paid 42.00 dollars for them, I didn’t enjoy them and I was very unhappy”

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Posted 4 years ago

“The ribs are amazing and in the chicken wings we also received chicken legs. But everything was awesome. Our restaurant will be ordering again.”

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Posted 4 years ago

“Food is very good.”

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Posted 4 years ago

“hi there, you need to figure it out another and faster way to ship the product, I ordered your product Monday 24th and needed by end of the week, but they have scheduled to deliver it June 1st. Way to late for what I needed, however I will still order your product, but next time I will order 1 year in advance in order to receive it on time.”

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Posted 4 years ago

“for what ever reason the item that i bought is in our stores very rarely. my wife loves it to the point that she almost always wants it for breakfast. i heard about your company from a friend and haven't looked back yet. im waiting for you to restock some items. as soon as its in im gonna buy it.”

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Posted 4 years ago

“Product arrived room temperature and was a frozen product. Product was at my front door less than 30 seconds because I was home when it was delivered.”

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Posted 4 years ago

“Excellent customer service fresh product”

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Posted 4 years ago

“Being able to send packets of Hellmann's Mayonaise monthly to my cousin is such a blessing. He lives in a nursing facility and having FoodServiceDirect offering this item allows him to enjoy mayonaise with a sandwich or salad without worrying about food spoilage that can be deterimental to his health. I truly appreciate FoodServiceDirect allowing this item to be ordered monthly. Thank you for your superior quality customer service!!!”

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Posted 4 years ago

“Speedy delivery and excellent packaging. I ordered 5 boxes of individual packaged butter and it came in two separate insulated boxes with lots of ice packs. Very impressive!”

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Posted 4 years ago

“Great service and great quality!”

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Posted 4 years ago

“Everything was great”

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Posted 4 years ago

“Item was awesome, unfortunately I paid way too much. Found elsewhere for less than half.”

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Posted 4 years ago

“Shipped late due to not having inventory on hand and then didn't let me cancel because order was already sent to fulfillment. Wouldn't use again.”

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Posted 4 years ago

“We still have not gotten our order nor has customer service returned our inquiry regarding it. We would like to have it refunded.”

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Posted 4 years ago

“My order got here earlier then expected, and the shipping and packaging was excellent. I got exactly what was ordered.”

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Posted 4 years ago

“I was so excited to be able to purchase these and shipping to me.”

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Posted 4 years ago

“Helps me live independently . quantity and quality”

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Posted 4 years ago

“I went to a dinner party they were serving steaks. The steaks were great that’s when the host told me that they had been ordered. I didn’t believe her such a good grain of meat, good serving size. Will order again and have told other people about food service direct.”

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Posted 4 years ago

“Great quality product and and always arrives so fast!”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,969 reviews