FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,969 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,969 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was not impressed the way you just clump the cookies together. With what you are charging they should be laid out with say three dozen then put wax paper on top and then another layer. I was so upset as the cookies came part frozen as the ice you put melt and to try to pry the frozen apart was a Complete Disaster. PLEASE change the way you ship large orders of frozen cookies”

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Posted 4 years ago

“We were very pleased with the fast shipping time and the quality of the product.”

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Posted 4 years ago

“Ordered peach tea, great buy”

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Posted 4 years ago

“Awesomely happy with the products and delivered on time! We will always order again. Thankyou!”

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Posted 4 years ago

“Food Service has products that you cannot see at super markets. The company is great because they care about the customer and the variety of products is very good.”

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Posted 4 years ago

“I have ordered my vegan burgers from this company for a few years. The quality of product is excellent. Customer service for FoodServiceDirect is what makes this company a pleasure to order from.”

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Posted 4 years ago

“I use.to.order my moms mighty shakes through Amazon. I have found food direct and they were wonderful. Received my order quicker and a little cheaper. I also ordered their magic cup ice cream for my mom and she lives them.”

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Posted 4 years ago

“I have used FoodServiceDirect since 2020. Their choice of products is good. The only drawback is that recently their shipping methods have slowed down and now seeing 3 or 4 days in transit. This is an issue since we are now in the warmer months and the dry ice is completely gone by the time of delivery. Some product is arriving partially defrosted! At the price that they charge for shipping, you would think that they could at least use better internal packaging!”

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Posted 4 years ago

“We have purchased with Food Service Direct before and had no issues. This last purchase the items we received were not frozen. I contacted customer service and they were very friendly and said they would take care of it just had to send some pictures. They shipped out new items right away. We recieved them in a couple business day nice and frozen.”

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Posted 4 years ago

“Got what I ordered quickly and packaging was appropriate for the product.”

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Posted 4 years ago

“Great choice of products. I found what I wanted at an affordable price. Fast delivery.”

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Posted 4 years ago

“I've had no problem with them. Order what I need, they let me know when it will arrive. I get it and enjoy. Preciate y'all!”

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Posted 4 years ago

“My order is always in stock and delivered promptly. Thank you.”

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Posted 4 years ago

“Well package even though the dry ice melted away , UPS'S fault pretty fat delivery”

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Posted 4 years ago

“Food Service is good to work with but the blintzes pastry is cracked, and falls apart when cooking.”

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Posted 4 years ago

“The product I ordered came very quickly and was exactly what I ordered.”

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Posted 4 years ago

“Easy to order and delivery was very fast! Would definitely order again!”

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Posted 4 years ago

“Was delighted to find the Bruschetta that Sam's Club used to carry. It came quickly and I will order again from FoodServiceDirect in the future.”

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Posted 4 years ago

“I ordered frozen clams. Took 4 days to get product and it was unfit to eat. Tried to get refund but could not get ahold company. No phone no customer service. I would not recommend this company to anyone.”

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Posted 4 years ago

“Re: contacting the co. after an order was made, can’t contact anyone to change ie.. the shipping address, can’t change items you didn’t really ordered, have to pay for things you didn’t order.. simple fix is being able to talk to a rep ... no one answers My order was shipped out of state to my daughters home.. Very Inconvient!!”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,969 reviews