FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,968 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,968 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It came on time and was what I ordered.”

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Posted 4 years ago

“Your Service is good”

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Posted 4 years ago

“Thank you so much for having Enjoy Life Chocolate Chips in stock and shipped so quickly! A different company left me in a lurch, and you guys saved the day! I also enjoyed pricing that was lower than buying direct for the companies for my chocolate and powdered sugar. My small bakery appreciates all you do.”

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Posted 4 years ago

“Great service! Thanks very much.”

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Posted 4 years ago

“Good service and delivery on time !”

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Posted 4 years ago

“Haven't gotten it yet. Planned to use on Memorial Day but can't now.”

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Posted 4 years ago

“Love them! Great selection, great communication, thoughtful and careful shipping to ensure freshness.”

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Posted 4 years ago

“These Texas Toothpicks are exactly how we remember. Desicious!!”

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Posted 4 years ago

“Product was exactly what I ordered. Great description details. Fast shipping. Amazing notifications on order and shipping status. Will definitely order again!”

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Posted 4 years ago

“The product was beyond expectations. Quick delivery and worked perfectly. Will be ordering mini pastry shells again, and again.”

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Posted 4 years ago

“Excellent service. Great prices. Free fast delivery. Everything went great!”

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Posted 4 years ago

“I really appreciate you guys doing the right thing. You sent me oatmeal with gluten in it, and you fixed the issue immediately by sending the correct non gluten oats. I really appreciate that, and it was a blessing to receive. I will always continue to do business with you guys.”

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Posted 4 years ago

“I have not yet received my shipment”

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Posted 4 years ago

“Very quick and prompt delivery .”

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Posted 4 years ago

“Excellent service , excellent transaction,”

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Posted 4 years ago

“I was glad that my 2 products were shipped together in one container perfect for frozen items. I did request that the order be placed inside the garage...it wasn't. All ok”

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Posted 4 years ago

“Very pleased with speed of shipment, careful packing, and every other aspect of my first order. It won't be my last. Thank you.”

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Posted 4 years ago

“Turn around time excellent. Food came individually frozen, all 20 of them. I’m very happy with my product and will not hesitate to order from your establishment again. Thanks.”

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Posted 4 years ago

“I ordered 2x25 pound bags of Bob’s red Mill gluten-free flour. Items arrived promptly and undamaged, however, it would have been prudent to have wrapped the bags in plastic to avoid moisture or contamination along the way.”

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Posted 4 years ago

“I was not impressed the way you just clump the cookies together. With what you are charging they should be laid out with say three dozen then put wax paper on top and then another layer. I was so upset as the cookies came part frozen as the ice you put melt and to try to pry the frozen apart was a Complete Disaster. PLEASE change the way you ship large orders of frozen cookies”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,968 reviews