FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,968 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,968 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best products and services out there!!”

Helpful Report

Posted 4 years ago

“Pls show picture of lable of Naturally fresh dressing, sauces and dips. Showing bowl with sauce in it can be anything.”

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Posted 4 years ago

“They stand behind what they sell and are very courteous on the phone. What more do you want??”

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Posted 4 years ago

“Snickers pie was great... Everyone enjoyed it...”

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Posted 4 years ago

“I have been ordering yeast for 2 years from FSD. In the last 3 to 4 months we have received at least 4 cases of yeast ruined or partially damaged by water and moisture intrusion. Once water gets soaked into the cardboard and starts wicking to the yeast, it can spread thinly and quickly and impregnate the yeast packages. One delivery, the sour rotten egg kind of smell was very strong and pervasive, and eminated from the case before it was opened. Two of us did individual sniff test of all 24 pounds of yeast in the case, could only locate 4 that did not have a foul smell. That was a loss of 83% of the yeast in the case, and then we had to immediately order another case. We told shipping of the problem and asked for them to prevent water from condensation on the gel packs from wicking into the yeast. Their solution was to put open topped baggies over the frozen gel packs. This did about as much good as a screen door in a submarine. The delivery service delivered the box on its end, and the water wicked all over the yeast again. Do you think the shipping department can spend 17 cents on a tall kitchen garbage bag to wrap around the cardboard case of yeast to provide what is called "barrier protection" against the condensation of moisture on the gel packs ? We pay $70.00 a case for yeast, don't you think it would be worth the investment to properly package your product ? We wish you would because in this town in the Midwest where fresh yeast is hard to come by, we depend on Food Service Direct to deliver good quality yeast delivered us to survive. Can you please put in a word with shipping, or make dry ice an option ?”

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Posted 4 years ago

“Food excellent Courrier stinks Box left in trash heap. By shipper items Partislly thawed out”

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Posted 4 years ago

“BOX poorly labeled PERISHABLE contents thawed.”

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Posted 4 years ago

“The website is easy to use. I placed my order and received my order promptly. I'll will definitely keep using FoodServiceDirect.com!!!”

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Posted 4 years ago

“Trustable, great company!”

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Posted 4 years ago

“El Monterey Empanada Egg Sausage Cheese Potato Empanada are fantastic and you the on place i can find them THANKS”

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Posted 4 years ago

“Frozen food arrived very frozen! Excellent service”

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Posted 4 years ago

“The get you the food quickly, and my orders have always been correct.”

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Posted 4 years ago

“Always have what I want and I always receive it in a timely manner.”

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Posted 4 years ago

“The process was straight forward and easy for me. My order arrived when they said it would. Thank you Kj”

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Posted 4 years ago

“Prompt response to my orders and always exactly the right items....very good packing with promt delivery. I've never had any item damaged and have no complaints and nothing but praise for Food Service Direct.”

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Posted 4 years ago

“Great Service, Prompt & Accurate Services...”

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Posted 4 years ago

“Great service and love the sauce.”

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Posted 4 years ago

“I expected large dill pickles not tiny soggy ones . I am disappointed.”

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Posted 4 years ago

“Ordered a frozen treat for my autistic grandson in bulk quantity. Orderiwas easy and the delivery was very carefully packed to keep the bars frozen. I was notified when it shipped and also when it was delivered with a reminder to take it in and unwrap to freeze quickly, I’m very Pleased,”

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Posted 4 years ago

“Not delivery”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,968 reviews