FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,964 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,964 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered from Food Service Direct only a few times, and their response to my order has been fast and very professional. I will do business with them again.”

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Posted 3 years ago

“Was able to find a hard to locate product on-line at Food Service Direct. Was kept updated on status of my order via email.”

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Posted 3 years ago

“The service was great and delivery was quick and inexpensive so I am planning on ordering more- just wish you carried dice tomato in the bags like the ground tomatos!”

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Posted 3 years ago

“Immediate delivery in perfect condition”

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Posted 3 years ago

“I recently purchased an order of frozen Chicken Philadelphia meat from FoodServiceDirect. I ordered it on Tuesday and received it on Saturday. It was packaged firmly in dry ice. The amount of meat is plentiful and I have no complaints with the purchase or shipment. The meat is tasty and I am very pleased with my purchase. I will likely make another purchase in the future from FoodServiceDirect. Thank you!!!”

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Posted 3 years ago

“I always get the quality products I am after in a timely manner delivered to my door”

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Posted 3 years ago

“I cannot use this company often as I am buying just for my small family. I enjoy finding items I would not have discovered otherwise. I can only consider purchase when the item will fit in my freezer or pantry and I know it can be eaten within a year or so. Price is also a part of the decision-making process, so I'm always looking for deals that may make an item affordable. Since the pandemic and online shopping, I've had to do a lot of research to find bargains and this is one of my trusted stores. What I would like is more reviews of items plus photos of the nutritional and descriptive details.”

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Posted 3 years ago

“Great prices, just wish shipping was a little cheaper but understand the cost because of the quality of the packaging.”

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Posted 3 years ago

“Your prices were the lowest we found, and the order came so fast!”

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Posted 3 years ago

“The Kid Fresh chicken nuggets arrived well packed and on time. I will definitely order again.”

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Posted 3 years ago

“Super easy and fast. What more can you ask for?”

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Posted 3 years ago

“Excellent Product...Fast Shipping.”

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Posted 3 years ago

“Ordered multiple times and have gotten my order super quick and if there was any delay they would notify me as soon as they could.”

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Posted 3 years ago

“the best service and shipping from any food company...Mike ( TAZ ) Godfrey Il.”

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Posted 3 years ago

“Excellent”

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Posted 3 years ago

“Fast service great prices!!”

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Posted 3 years ago

“I received just what I ordered right when it was expected. All went well”

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Posted 3 years ago

“Good service, good delivery”

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Posted 3 years ago

“Great quality product! Delivered on time”

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Posted 3 years ago

“Don’t change a thing you have been great to do business with your on the right track! Please stay there!”

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Posted 3 years ago

FoodServiceDirect.com is rated 4.4 based on 4,964 reviews