FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,964 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,964 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I tried on line it was not successful. So I had to make a phone call to your company. I was very pleased with the handling of my order.It arrived on time. I am ready to order again. Thanks Rita”

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Posted 3 years ago

Thank you for the feedback. We are glad we could assist you!

Posted 3 years ago

“Exactly what we expected! Love them.”

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Posted 3 years ago

Thank you for the order! We appreciate your business!

Posted 3 years ago

“Impressed with the speed I received my order. Just confused why I was charged sales tax on tea bags here in SC which we don’t pay tax on”

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Posted 3 years ago

Thank you for the feedback! We appreciate it!

Posted 3 years ago

“2nd time ordering the BOSTCO stick... Family loves em.. Good price quick delivery Bought single packs of marinara also.. Some were damaged in shipping... Company handled wonderful”

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Posted 3 years ago

Thank you for the feedback. We are glad we could assist you!

Posted 3 years ago

“Product was delicious and it arrived quickly thank you!”

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Posted 3 years ago

You’re certainly welcome! We appreciate your business!

Posted 3 years ago

“Ordered Otis spunkmeyer blueberry muffins. Came frozen packed with ice packs! Great product!”

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Posted 3 years ago

Thank you for the feedback we appreciate your business!

Posted 3 years ago

“Everything from searching for the item to the fast shipping was a great experience. Would definitely order from them again.”

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Posted 3 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 3 years ago

“I needed an obscure flavor of a drink for my wife. FoodServiceDirect was the cheaper of the two options that I could order from. I had no issues with the order and it was delivered promptly, well packaged, and still cold (drinks had to be kept cold). I can't imagine I'll need to order from them again, but I would be the first place I check for obscure stuff.”

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Posted 3 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 3 years ago

“Not only did Food Service Direct have the item I wanted, at an excellent price, but they got it to me fast and the packaging was secure (which had not been the case when I'd ordered the same item from another source). I will definitely order from Food Service Direct again!”

Helpful Report

Posted 3 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 3 years ago

“I love dealing with FoodServiceDirect. Delivery is so prompt and the food is really packaged great with a lot of cooler packs.”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 3 years ago

“I like this website,but items are kinda high unless there is sales, which is good,otherwise I like shopping here. I wish you had more items of frozen dinners like Marie Calendar’s and Healthy Choice. It would be nice to start carrying the new item little tubs of cottage cheese with the fruit and get the Gherkin pickles back.You don’t have anymore, could you have them again??Their the best.. Customer Service cares if you have to call if have a problem it gets taken care of right away.. Thank you!!”

Helpful Report

Posted 3 years ago

Thank you for the feedback. Please reach out to our customer service team we would love to further assist you.

Posted 3 years ago

“Awesome taste, size, packaging, price...didn't take long to ship and delivered”

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Posted 3 years ago

Thank you for the order! We appreciate your business!

Posted 3 years ago

“fast, easy order and shipping. price better than most on ebay.”

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Posted 3 years ago

Thank you for the feedback! We appreciate it!

Posted 3 years ago

“Communication was great and product arrived when it was supposed to. I ordered a frozen food and it was packaged and delivered perfect.”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 3 years ago

“My order can in a timely manner and was properly packaged thank you”

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Posted 3 years ago

You’re very welcome! Thanks for the order!

Posted 3 years ago

“I have ordered many times. The deliveries are always timely and accurate.”

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Posted 3 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 3 years ago

“Very fast delivery. Ordering was easy. Thank”

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Posted 3 years ago

You’re very welcome! Thanks for the order!

Posted 3 years ago

“Has decent prices and ships quick”

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Posted 3 years ago

Thanks for the great feedback!

Posted 3 years ago

“I got everything I ordered and it was in a timely manner! I will order again!”

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Posted 3 years ago

Thank you for the order! We appreciate your business!

Posted 3 years ago

“The best cream cheese.”

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Posted 3 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 3 years ago

FoodServiceDirect.com is rated 4.4 based on 4,964 reviews