FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We just LOVE these cookies and want to have them in the freezer always. We eat them ourselves and share them with others as the need arises. Keep up the good work.”

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Posted 5 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 4 months ago

“I'm satisfied with the fast shipping, product availability, and customer service. I consistenly have a great experience with Food Service Direct. I'm happy I stumbled across the website.”

Helpful Report

Posted 5 months ago

Thank you for the amazing feedback! We are so happy you found us and are glad to hear your experience was a great one. Hope to see you again soon!

Posted 4 months ago

“The delay in shipping caused a little concern for the order but once I knew the actual anticipated shipping date, I was not as worried about the order. As anticipated, the product arrived immediately after the anticipated date. I ordered a month prior to actual (anticipated) shipping date.”

Helpful Report

Posted 5 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 4 months ago

“Have purchase from food service direct many times. One hundred percent satisfaction, one hundred percent of the time! Always fast, always accurate, would highly recommend!”

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Posted 5 months ago

Thank you for your review! We are thrilled to hear you are happy with our service and very happy you found us. We hope to see you on foodservicedirect.com again!

Posted 4 months ago

“Very quick delivery and everything was packed with the amount of ice packs to keep it cold during delivery. The meat we bought has tasted amazing. The quality of the meat is great. Will be purchasing from them again.”

Helpful Report

Posted 5 months ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We can't wait to see you on foodservicedirect.com again!

Posted 4 months ago

“Están mal sellados, se parten al trabajar con ellos, viejos la masa está agria.”

Helpful Report

Posted 5 months ago

Lamentamos sinceramente la experiencia que has tenido con este producto. Como tienda en línea, no fabricamos los productos que vendemos, pero nos comprometemos a resolver cualquier inconveniente relacionado con los pedidos y respaldamos todos nuestros envíos. Te invitamos a contactarnos directamente con cualquier duda o problema, para poder investigar la situación y encontrar juntos una solución adecuada.

Posted 4 months ago

“The only place I can buy the quantity I want!”

Helpful Report

Posted 5 months ago

Thank you for the feedback! We are happy that you found us and we were able to get you the items you were looking for. We hope to see you again soon!

Posted 4 months ago

“Food Service Direct has been heaven sent for me and my family. We do not eat pork and all of the stores in our community stopped selling turkey ham products. But thanks to Food Service Direct I'm able to still order Turkey Ham products for my family. It arrives fresh and timely.”

Helpful Report

Posted 5 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for and that they arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 4 months ago

“You are the only place I can find frozen rye bread loaves. Our family loves rye bread so I ordered it for Christmas. They loved it!”

Helpful Report

Posted 5 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for and that your family loved them. We hope to see you again soon!

Posted 4 months ago

“Great place to buy”

Helpful Report

Posted 5 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 4 months ago

“Customer Service is awful!”

Helpful Report

Posted 5 months ago

We’re sorry to hear you feel this way. Our team is always here to assist, and we strive to provide the best service possible. In the past, we were able to successfully cancel your order and provide you with an update. If you ever have any concerns or need assistance, please don’t hesitate to reach out to us at 855-705-0755. We truly appreciate your feedback and the opportunity to serve you better.

Posted 4 months ago

“I have ordered from FoodServiceDirect several times and have had wonderful expierences every time. Their shipments arrive on or before they promise and are always in excellent condition. I plan continue to order from them in the future thanks to their sxcellent products and services.”

Helpful Report

Posted 5 months ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We can't wait to see you on foodservicedirect.com again!

Posted 4 months ago

“Product was exactly what I ordered and delivery was perfect.”

Helpful Report

Posted 5 months ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 4 months ago

“Very satisfied”

Helpful Report

Posted 5 months ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 4 months ago

“Great customer service”

Helpful Report

Posted 5 months ago

Thank you for your review! We are so happy to hear you had a positive experience with our customer service team. We hope to see you again soon!

Posted 4 months ago

“love it very good”

Helpful Report

Posted 5 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 4 months ago

“They are so efficient, delivery is fast, love them”

Helpful Report

Posted 5 months ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 4 months ago

“Shipping is quick and every order so far has been correct! Wide variety of products.. Definitely recommend!”

Helpful Report

Posted 5 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 4 months ago

“Excellent Service”

Helpful Report

Posted 5 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 4 months ago

“We love the frozen Rich’s cinnamon rollls. The delivery is quick and item arrived in insulated cooler still frozen. Perfectly happy with purchase!!”

Helpful Report

Posted 5 months ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 4 months ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews