FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery and well packaged.”

Helpful Report

Posted 4 months ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 3 months ago

“Excellent service and products. Good people to deal with.I will be reordering soon”

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Posted 4 months ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. We are happy you found us and we can't wait to see you again soon!

Posted 3 months ago

“wanted to try the butter and was not dissappointed. Very Very good. Delivery was fast.”

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Posted 4 months ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 3 months ago

“Prompt service, knowledgeable on product and timely delivery.”

Helpful Report

Posted 4 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 3 months ago

“Very efficient ordering process. Good info on delivery. Frozen food stays frozen! Delicious food.”

Helpful Report

Posted 4 months ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 3 months ago

“It would be very helpful if when a customer is ordering anything to inform them of how long the process will take.That would have been very helpful in my situation..”

Helpful Report

Posted 4 months ago

Thank you for your review! The item you ordered is a special order item, which takes 6-7 weeks to arrive from our suppliers, and is noted on the listing page. We have an order management specialist who sends an email with your estimated ship time. You can reach our team at 855-705-0755 if you have any questions regarding your order!

Posted 3 months ago

“Single container purchase, first shipment was damaged but a replacement arrived promptly after working via emails with customer service. Product was exactly what I wanted. Thumbs up.”

Helpful Report

Posted 4 months ago

Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced. We appreciate you reaching out to us so we could make it right. Please know that we report damages like this to our warehouse team, and they are constantly working to improve packing methods. We value your business and hope to provide you with a better experience in the future!

Posted 3 months ago

“Thank you, FoodServiceDirect! You offer the items I cannot get locally and it is so wonderful to have them delivered quickly!”

Helpful Report

Posted 4 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 3 months ago

“Worst customer service ever! I will NEVER purchase anything from this company again.”

Helpful Report

Posted 4 months ago

We sincerely apologize that your experience did not meet expectations. Unfortunately, the item you received was the correct item that was ordered. We understand how frustrating this situation must be and apologize for any confusion. The confirmation email includes details of the product purchased to help ensure accuracy. If there’s anything we can do to assist you further, please don’t hesitate to reach out.

Posted 3 months ago

“Very happy with your finger steaks will order again.”

Helpful Report

Posted 4 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 3 months ago

“..I never knew about the little loaves of French bread... until about a year or 2 ago at a new restaurant that we go to, and thot I had gone to heaven....I did an online search for these small individual loaves of French bread and found Food Service Direct carried them...I thot I would give them a try and ever since then, I have been buying a case at a time (46 small loaves I think) at a time so now I always have them on hand when my husband and myself want them.. They come frozen in a styrofoam box with dry ice .Once we receive them we vacuum seal them and freeze them 2 to a bag and toss in the freezer...when we want some for a meal, I let them thaw for about 30 minutes, and I bake them for about 7-8 minutes at 350* and serve them hot from the oven...I will always keep getting these loaves of french bread from Food Service Direct ....Service was great when I had a question or 2 and the bread arrives within 2-3 days still frozen.”

Helpful Report

Posted 4 months ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 3 months ago

“The olive loaf is great!”

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Posted 4 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 3 months ago

“all went well. Quantity purchase produce a fair price with the included shipping.”

Helpful Report

Posted 4 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 3 months ago

“Happy with their products and their responsive customer support.”

Helpful Report

Posted 4 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 3 months ago

“Great prices. Great products. Very fast shipping.”

Helpful Report

Posted 4 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 3 months ago

“awesome service”

Helpful Report

Posted 4 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 3 months ago

“Service was quick - arrived in a timely ashion and was exactly what I was looking or in food, and reasonably priced as well!”

Helpful Report

Posted 4 months ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 3 months ago

“Always quality. Always fair pricing. Always on time delivery. What more can you ask for?”

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Posted 4 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 3 months ago

“The popcorn was excellent, and came quickly. They communicated with me via email letting me know when I should get it”

Helpful Report

Posted 4 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 3 months ago

“Service take too long”

Helpful Report

Posted 4 months ago

Thank you for your review! The item you ordered is a special order item, which can take 3 to 4 weeks to arrive from our suppliers, as noted on the listing page. We apologize for any inconvenience caused by the delay and hope to see you on foodservicedirect.com again soon!

Posted 3 months ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews