FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely love the packaging... My garlic butter sauce was the best I have ever had. And you can't beat the prices. I will definitely shop again!!!”

Helpful Report

Posted 5 months ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. We can't wait to see you again soon!

Posted 4 months ago

“Will definately order again!”

Helpful Report

Posted 5 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We can't wait to see you on foodservicedirect.com again!

Posted 4 months ago

“I was very happy with the max cheese Stix, exactly how I remembered them. The chocolate chip pudding cakes, I was expecting them to be chocolate like the picture only they were vanilla with chocolate chips, didn't like them, very disappointed. The orders came earlier then said, which was nice.”

Helpful Report

Posted 5 months ago

Thank you for your review! We're so glad to hear that your order arrived earlier than expected. Regarding the pudding cakes, we apologize for any confusion. We offer two varieties—Ne-Mo’s fully chocolate pudding cake and the chocolate chip version, which features a vanilla cake with chocolate chips. We appreciate your feedback and hope you'll give the chocolate option a try in the future!

Posted 4 months ago

“Quick shipping and they keep me updated on all purchases. The food is outstanding”

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Posted 5 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 4 months ago

“The ordering process was simple and the delivery was prompt. I ordered a product to substitute for something that I had used in the past but was no longer on the market. Unfortunately, the product that I ordered did not suit me, but I'll definitely use Food Service Direct again if the need arises.”

Helpful Report

Posted 5 months ago

Thank you for the feedback! We are happy that we could get you the items you were looking for but we are sorry to hear that they did not suit your needs. We look forward to serving you better moving forward!

Posted 4 months ago

“I didn't get what I wanted. I saw it wasn't what I wanted before it shipped. They wouldn't let me cancel. I tried to start the return process before it got to me, they wouldn't let me. They were asking me what the expiration date was on a product I hadn't even opened the box. It was like they were stalling until it was past the point where I could return it. I will never work with this company again. Worst customer service I've ever encountered. I've told all the other restaurant owners that I'm friends with to avoid this place and I'll never use them again either.”

Helpful Report

Posted 5 months ago

Thank you for your feedback, and we sincerely apologize for any frustration caused by this experience. Unfortunately, once an order has been shipped, it cannot be canceled. We see that you reached out to us on 12/3, but the order shipped on 12/2. Per our policy, temperature-sensitive items cannot be returned for safety reasons. We look forward to hopefully serving you better in the future.

Posted 4 months ago

“Love the company and they have everything but they’re expensive and the shipping is enormous.”

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Posted 5 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 4 months ago

“Very Timely delivery. It was a little difficult to track. Great product. This was the only place I could find what I was looking for. It was on back order everywhere else. The product was well packaged since it had to be secure due to glass containers and it had to be kept cold. The jars had some sticky stuff on the bottom that had to be rinsed off but I understand that was to keep them in place and prevent breakage during shipping. Overall a very good experience.”

Helpful Report

Posted 5 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 4 months ago

“I placed the same order twice .both times the order was either broken or lost .food service direct refused to do anything about it .absolutely the worst company I have ever done business with! I would recommend that nobody purchase anything from them.”

Helpful Report

Posted 5 months ago

We are very sorry to hear about your experience with your recent order. When the first order was damaged in transit, we sent out a courtesy replacement, which was unfortunately lost by UPS. Our team emailed you alerting you to this, offering a resolution, and it looks like you were processed a full refund for this order. Please know that we’re committed to resolving this for you. Kindly contact us at 855-705-0755 if you have any questions regarding this order.

Posted 4 months ago

“Never got my product.”

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Posted 5 months ago

We’re so sorry to hear that you didn’t receive your product! It appears your order was damaged in transit with UPS and we were not notified. Our team has reached out to you directly to resolve this issue as quickly as possible. Thank you for bringing this to our attention, and we appreciate the opportunity to improve your experience.

Posted 4 months ago

“Order was shipped promptly and arrived when promised. Product was exactly as described.”

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Posted 5 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 4 months ago

“Have been ordering from them for the past few years since they are the only one who has total raisin bran. There was a problem with the order thru no fault of Food Direct. The shipper crushed the package and retaped it. I notified Food Direct customer service and they shipped me a new case at no charge to me. Excellent customer service. They have my business!”

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Posted 5 months ago

Thank you for your review! We are so happy to hear you had a positive experience with our customer service team. We hope to see you again soon!

Posted 4 months ago

“Order was as expected, arrived on time, and cheaper than similar or same products”

Helpful Report

Posted 5 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 4 months ago

“Fast service. No hassle shipping. Everything as advertised!”

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Posted 5 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 4 months ago

“Will continue to purchase in future.”

Helpful Report

Posted 5 months ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 4 months ago

“Quality cold water lobster tails. Delivered on time & frozen hard.”

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Posted 5 months ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 4 months ago

“I have ordered several items from FoodService Direct and have been pleased with my purchases. I can find things here that I can’t find anywhere else. Shipping is quick and packaged well.”

Helpful Report

Posted 5 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 4 months ago

“Excelent service the product arrived in cold pcks all is perferct. I will always use Food Seviics”

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Posted 5 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 4 months ago

“Sent wrong product then attempted for 2 weeks to give me run around before finally refunding me”

Helpful Report

Posted 5 months ago

We sincerely apologize for the experience you had with your order. It appears that the manufacturer recently updated the packaging of this product. Please note that the claim process takes 2-4 days and can be delayed if we have not received all the information we need. A representative followed up with you 3 business days after you reported this issue and processed a full refund. We appreciate your patience as we worked to resolve this matter for you. We value your feedback as it helps us improve our services!

Posted 4 months ago

“Have been totally satisfied with my purchases and how they were shipped. I've found a way to recycle the containers they were shipped in.”

Helpful Report

Posted 5 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely and that you were able to recycle our biodegradable coolers. We look forward to serving you again soon!

Posted 4 months ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews