FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service”

Helpful Report

Posted 1 year ago

Thank you for your excellent 5-star rating of FoodServiceDirect.com! We sincerely appreciate your support and are thrilled to hear that you had a positive experience with our service. Your satisfaction means the world to us, and we strive to provide very good service to all our valued customers. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again soon!

Posted 1 year ago

“Everything i get from you it always exactly what i order”

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Posted 1 year ago

Thank you so much for your amazing 5-star rating of FoodServiceDirect.com! We truly appreciate your feedback and are thrilled to hear that you had such a positive experience with us. Everything I get from you is always exactly what I order. It's customers like you that make our job incredibly rewarding. We are grateful for your loyalty and support throughout your journey with us. Please don't hesitate to reach out if you ever need any assistance or have any questions. We're here to provide you with the best service possible.

Posted 1 year ago

“I have been happy with all my orders till the last time my box looked good but when I opened it that's when I seen some of the packs open they were liking on the sides of the packs”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us a review. I am sorry to hear there were some issues with your delivery. I am having a member of our team reach out to you to get this taken care of. Please know that we are always here to help with issues that arise from delivery! If you would rather call us instead we can be reached at 855-705-0755.

Posted 1 year ago

“Finding my desired product on the website was easy. Products ordered were delivered in a timely manner on the expected date. Food was packed with hot ice keeping it cool.”

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Posted 1 year ago

Thank you so much for the review! We are happy to hear everything arrived in perfect condition!

Posted 1 year ago

“I was very pleased”

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Posted 1 year ago

Thank you for the review! We appreciate your business.

Posted 1 year ago

“We have ordered the same item 3 times. Two out of the three times ALL of the ice was melted, card board box was wet and falling apart, and the cheese containers warm to lukewarm. We will not be ordering aagin”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. I am sorry to hear about the issue with your last shipments. This is not how we expect our shipments to arrive and not up to our standard. I will be having a member of our reach reach out to you directly regarding this issue so we can get it corrected. You are never stuck with a thawed shipment. You can also call our customer service line directly at 855-705-0755 if you would like to speak with someone now!

Posted 1 year ago

“Fast delivery for quality Products”

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Posted 1 year ago

Thank you for taking the time to leave a review and trusting us with your order!

Posted 1 year ago

“FoodserviceDirect is a great company with wonderful products. They stand behind their products and replace anything that is wrong. Thank you.”

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Posted 1 year ago

Thank you so much for your kind words, we are so happy to have you as part of the FSD family. We know things go wrong from time to time and thank you for always allowing us the opportunity to make it right.

Posted 1 year ago

“I ordered the spanakopita for a wedding I was throwing. It arrived frozen. All I had to do was put it in the freezer until it was time to heat them up. The directions were simple. It was a hit! Easy too. Everyone loved it!! Thank you👏🏻”

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Posted 1 year ago

Thank you so much for the review! We are happy to hear everything arrived in perfect condition! Thank you for allowing us to be a part of this special day.

Posted 1 year ago

“This is the second time I have ordered the Lavosh cracker bread this year. The first time was wonderful, there were maybe 2 or 3 crackers broken cracker bread in 3 boxes (21 breads). The last order I bought was for a wedding I had last week. I purchase 5 boxes! I was only able to salvage 9 of the 35 breads because they were cracked or in pieces! I had to run to Costco and buy 200 croissants. I will never purchase these again!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. I am sorry to hear how your order arrived. This is not at all up to our standard. I am having a member of our team reach out to you to work on getting this fixed. You can also give us a call at 855-705-0755. You are never stuck with a damaged product. If you have any issues with delivery always give us a call and we are happy to help!

Posted 1 year ago

“Speedy service. Will definitely reorder”

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Posted 1 year ago

Thank you for trusting us with your order!

Posted 1 year ago

“Arrived frozen and ready to put In freezer, will purchase from them again.”

Helpful Report

Posted 1 year ago

Thank you so much for the review! We are happy to hear everything arrived in perfect condition!

Posted 1 year ago

“Good service yet slightly slow shipping.”

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Posted 1 year ago

Thank you for taking the time to leave a review! We offer expedited shipping options at checkout and are looking into ways to get orders to customers faster!

Posted 1 year ago

“All arrived in good condition.”

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Posted 1 year ago

Thank you for the review! We appreciate your business.

Posted 1 year ago

“So happy we ordered from FoodServiceDirect. The order came in packaged for food safety and the food was high quality!”

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Posted 1 year ago

Thank you for trusting us with your order! We are happy to hear everything arrived in perfect condition!

Posted 1 year ago

“This is one of those few companies that deserves and earns my complete trust, and even more my sharing with others. Orders are handled quickly, accurately, with care for the product as well as for disposal of packing methods. And their Customer Service is awesome indeed. They remind me of an old piece of wisdom from my Dad - "It's not just ˆwhatˆyou do that matters, it ˆhow* you do it that matters more. That's Food Service Direct. My thanks and admiration. MJ”

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Posted 1 year ago

Thank you so much for the wonderful review. Your kind words mean so much to us. We appreciate your trust.

Posted 1 year ago

“FoodServiceDirect found the items I was looking for and sent them to me. No complaints! Great service.”

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Posted 1 year ago

Thank you so much for leaving a 5-star rating for FoodServiceDirect.com! We are thrilled that you had a great experience with our service. We sincerely appreciate your kind words and the time you took to share them.

Posted 1 year ago

“Frozen product arrived very frozen and timely”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to rate FoodServiceDirect.com with five stars! We are thrilled to hear that you had a positive experience with us. We are particularly delighted to read your comment about our frozen products. We take great pride in ensuring their quality and freshness, so it's fantastic to know that your frozen product arrived very frozen and timely.

Posted 1 year ago

“I am very happy with FoodServiceDirect, they have a variety of items to help your business grow. Excellent customer service communication in helping you with any questions you might have.”

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Posted 1 year ago

Your kind words mean a lot to us, and we are delighted to know that you are very happy with FoodServiceDirect. Our goal is to provide our customers with a wide range of products to support the growth of their businesses. Additionally, we take great pride in offering excellent customer service and ensuring smooth communication to assist you with any inquiries you may have.

Posted 1 year ago

“excellent customer service, my order came on time , packed in ice, no complaints”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5-star rating of FoodServiceDirect.com! We greatly appreciate your feedback and are thrilled to hear about your positive experience. It's fantastic to know that we could provide excellent customer service and ensure your order arrived on time, perfectly packed in ice. We sincerely value your support and look forward to serving you again in the future.

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews