FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t believe you’re asking me for a review your service was horrific. It took forever to get the product. Customer service was uncompassionate.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. I am sorry to hear your experience was not a good one. I looked at your order and I see that your order was placed for a special order item. These are not kept in our warehouse and are only ordered on request when you submit an order with us. The lead time for this product is listed on the product page and you do have to confirm the wait time before placing your order. Our team would have been more than happy to help you find something that would fit your needs and be fulfilled sooner had you reached out before placing the order.

Posted 1 year ago

“I am very happy being able to order the quoin meat crumbles from you because I cannot find them in the grocery store anymore. Your service and delivery is excellent.”

Helpful Report

Posted 1 year ago

We are thrilled to hear that you are very happy with our service and delivery. Your satisfaction is our top priority, and it brings us joy knowing that we have been able to meet your expectations. We understand that sometimes it can be challenging to find certain products in local grocery stores, and we are glad to be able to provide you with the Quorn meat crumbles you love.

Posted 1 year ago

“Delivery is quick. Food preservation is excellent”

Helpful Report

Posted 1 year ago

Quick delivery is one of our top priorities, and we are glad that it met your expectations. It is fantastic to know that you have noticed and appreciated that aspect of our service.

Posted 1 year ago

“Food Service Direct delivered the product but the expiration date was cut off. So I don't know if it safe to eat pr not.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. There should have been a date stamped on the box as well as the sticker on the individual package. I am having a member of our ream reach out to see if we can help you get that date figured out.

Posted 1 year ago

“My one and only purchase was melted by the time it was delivered. individual containers where broken open.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. We pride ourselves on our shipments and we are sorry your delivery did not meet our standards. I am having a member of our team reach our so we can work on getting this resolved for you. If any issues ever arise just reach out to our team at 855-705-0755 and we will be more than happy to help get those fixed!

Posted 1 year ago

“I have ordered several times previously and the recent packaging, (no outer cardbord box), did not sufficiently insulate product. Dry ice was gone and some thawing had occured.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. I am sorry to hear about your last delivery. We pride ourselves on our shipments and your experience does not meet our standards. I am having a member of our team reach out to you. If there are ever any issues at delivery please give us a call and let us know. Your feedback is used so we can continually improve!

Posted 1 year ago

“Bought salad dressing online because it what is used at one of our favorite pizza restaurants, Uptown Pizza in Youngstown Ohio. Found what I needed. Very easy. Checkout was good. Shipping time was acceptable.”

Helpful Report

Posted 1 year ago

We are delighted to have been able to provide you with the salad dressing you were looking for, especially since it is used at one of your favorite pizza restaurants, Uptown Pizza. We always aim to make finding the products you need as easy as possible, and we're glad we were able to meet your expectations.

Posted 1 year ago

“I order handy crab meat and it’s always fabulous”

Helpful Report

Posted 1 year ago

Your loyalty as a customer means the world to us. We strive to consistently provide top-notch products and excellent customer service. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

Posted 1 year ago

“It was easy to order my Chai Tea and delivery was very quick.”

Helpful Report

Posted 1 year ago

It's great to hear that you found it easy to order your Chai Tea and that our delivery was very quick. We always strive to provide a seamless and efficient shopping experience for our valued customers like you.

Posted 1 year ago

“Very helpful and quick delivery.”

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Posted 1 year ago

Thank you so much for taking the time to leave us a 5-star rating on FoodServiceDirect.com! We truly appreciate your positive feedback and support.

Posted 1 year ago

“Good happy...thanks”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star rating of FoodServiceDirect.com! We truly appreciate your support and are delighted to hear that you had such a positive experience with us. Good happy customers like you are the reason we do what we do, and we cannot thank you enough for your kind words.

Posted 1 year ago

“Recently had a product sent to me with a slight different taste after being consistent for a few months. Hope that changes quick! Really have faith in you all.”

Helpful Report

Posted 1 year ago

Your faith in our brand means a lot to us, and we are committed to rectifying this situation promptly. In order to better understand the issue you faced, we would kindly request some additional information from you. Could you please provide us with details about the specific product and any other observations you had regarding the change in taste? Your insights will greatly assist us in resolving this matter and preventing similar occurrences in the future.

Posted 1 year ago

“Food was as I expected Delivery well really bad like 5 days after the schedule Package really good, your food doesn't get bad on the way home”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your experience with FoodServiceDirect.com. We are sorry to hear about the delay in receiving your order.

Posted 1 year ago

“Old packaging? half of baha were opened and candy was stale”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your valuable feedback regarding your experience with FoodServiceDirect.com. We truly appreciate your willingness to share your thoughts with us. We sincerely apologize for the inconvenience you encountered with half of the bags being opened, resulting in stale candy. This is certainly not the standard we strive to uphold, and we assure you that we are taking this matter seriously. In our continuous effort to improve the quality of our service, we would appreciate it if you could provide us with more details about your specific order so that we can investigate and take appropriate action to prevent this from happening again. Your insights would be highly beneficial in ensuring that we deliver a seamless and satisfactory experience to all our customers.

Posted 1 year ago

“My order came fully frozen.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to give FoodServiceDirect.com a 5-star rating! We greatly appreciate your positive feedback and are thrilled to hear that you had a fantastic experience with us. We are glad that your order came fully frozen and met your expectations. We strive to provide the utmost quality and freshness with our products, and it gives us great satisfaction to know that we have succeeded in doing so for you.

Posted 1 year ago

“I bought a block of cheese. It is delicious.”

Helpful Report

Posted 1 year ago

Thank you so much for giving FoodServiceDirect.com a 5-star rating! We truly appreciate your kind feedback and are thrilled to hear that you had a great experience with us. We take pride in offering high-quality products and ensuring customer satisfaction.

Posted 1 year ago

“Unfortunately, I had my first Shipment of protein bars left on a truck during a hot day so all my bars were melted. But food service got right on it and replace them immediately. That is great customer service! Thank you!”

Helpful Report

Posted 1 year ago

We are truly sorry to hear about the unfortunate incident with your first shipment of protein bars. We understand how frustrating it must have been to receive melted bars due to the hot weather conditions. However, we are glad to hear that our team promptly addressed the issue and provided you with a replacement right away. We believe that great customer service includes promptly resolving such mishaps, and we are thrilled to know that we were able to meet your expectations in that aspect.

Posted 1 year ago

“Excellent company. Will continue ordering from them.”

Helpful Report

Posted 1 year ago

It's fantastic to know that you consider us an excellent company and that you plan to continue ordering from us. We value your loyalty and are committed to providing top-quality products and exceptional service every time.

Posted 1 year ago

“Shipping need to be alot lower”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to give FoodServiceDirect.com a 4-star rating! We greatly appreciate your feedback and your continued loyalty as a customer. We understand your concern about shipping costs and we assure you that we are continuously working on optimizing our shipping rates. We value your opinion and will take it into consideration to improve our services.

Posted 1 year ago

“My order was great! Food was perfect and the delivery was quick and right to my front door. Thank you”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5-star rating of FoodServiceDirect.com! We greatly appreciate your kind feedback and are thrilled to hear that you had a great experience with your order. We strive to provide our customers with the best quality products and efficient service, so it's truly rewarding to know that we were able to meet your expectations. Your satisfaction is our utmost priority, and we are grateful for your support.

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews