FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery. Pleased with purchase”

Helpful Report

Posted 1 year ago

Thank you so much for giving FoodServiceDirect.com a 5-star rating! We truly appreciate your positive feedback and are delighted to know that you were pleased with your purchase. We strive to provide fast delivery and ensure that our customers are satisfied with their orders, so hearing your kind words has made our day. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

Posted 1 year ago

“Product was great, dont' overcook in oven or the TEX MEX rolls get too hard, delivered on time as promised...will definitely buy again!”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star rating of FoodServiceDirect.com! We greatly appreciate your feedback and are thrilled to hear that you had a fantastic experience with us. Moreover, we are pleased that you enjoyed our products. We understand the importance of cooking instructions, and we appreciate your tip about not overcooking the TEX MEX rolls in the oven. Your advice will certainly be helpful to other customers.

Posted 1 year ago

“I ordered a case of breaded shrimp unaware they would be tiny little bait size. They taste fine but they are so small a serving takes a couple hands full. Will not order again.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about FoodServiceDirect.com. I'm sorry to hear the shrimp were smaller than you were hoping. If you ever need help finding information about a product please let us know and we will be happy to help!

Posted 1 year ago

“Fast shipping, high quality products.”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star rating of FoodServiceDirect.com! We are thrilled to hear that you had a fantastic experience with us. Fast shipping and high quality products are two important aspects we strive to provide to our valued customers, so we are delighted to know that we met your expectations.

Posted 1 year ago

“Product was melted, they sent it again and it was also melted and stuck together. It took two weeks to get a replacement and then it showed up melted again. Don't quit your day job!”

Helpful Report

Posted 1 year ago

Dear Garnett,FoodServiceDirect.com. We sincerely appreciate your honesty and want to apologize for the unfortunate incidents you encountered. We completely understand how frustrating it must have been to receive melted and stuck-together products, not just once but twice. We deeply regret the inconvenience this has caused you, and we are truly sorry for any disappointment you may have experienced. Your feedback is crucial to us as it helps us improve our services. We would like to assure you that we are taking your concerns very seriously and investigating the root cause of these melting issues. We are actively working on finding a solution to prevent such occurrences from happening in the future.

Posted 1 year ago

“Very delicious”

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Posted 1 year ago

Thank you so much for your outstanding 5-star rating of FoodServiceDirect.com! We are truly grateful for your loyalty as a customer and we would like to express our sincerest gratitude for choosing us.

Posted 1 year ago

“My order arrived in a timely manner. Even in over a hundred degree weather, everything was still frozen solid and could have easily gone hours longer if needed.”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of FoodServiceDirect.com! We truly appreciate your support and are thrilled to hear that your order arrived in a timely manner. We understand that the weather conditions can be challenging, especially in over a hundred-degree weather, so we are delighted that everything was still frozen solid upon delivery. Your satisfaction is our top priority, and we are committed to ensuring that your experience with us is exceptional.

Posted 1 year ago

“Outstanding delivery”

Helpful Report

Posted 1 year ago

Thank you so much for your glowing 5-star rating and your kind words about FoodServiceDirect.com! We truly appreciate your support and are thrilled to hear that you had a positive experience with us.

Posted 1 year ago

“Good service, good quality”

Helpful Report

Posted 1 year ago

Thank you so much for your delightful 5-star rating of FoodServiceDirect.com! We truly appreciate your kind words and are thrilled to hear that you found our service and product quality to be exceptional.

Posted 1 year ago

“Very simple or order Saved money Delivered on time”

Helpful Report

Posted 1 year ago

We greatly appreciate your feedback and are thrilled to hear that our online ordering process was very simple for you. Our aim is to provide a user-friendly platform that ensures our valued customers can effortlessly place their orders.

Posted 1 year ago

“Great folks! Work hard to resolve any issues and they are true to their word. Thank you for providing great products and service!”

Helpful Report

Posted 1 year ago

It's wonderful to hear that our team worked hard to resolve any issues you may have had, and we're thrilled that we were able to meet your expectations. We take pride in being true to our word and providing excellent products and services.

Posted 1 year ago

Author didn't leave any comments.

Helpful Report

Posted 1 year ago

We're thrilled to hear that you had a great experience with FoodServiceDirect.com. Your support and positive feedback mean a lot to us. We strive to provide excellent service and top-notch products, so it's delightful to know that we met your expectations.

Posted 1 year ago

“Shipping is always fast and the acai base is the best I’ve found. Highly recommend!”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of FoodServiceDirect.com! We are thrilled to hear that you had a positive experience with us, and we truly appreciate your support. We're glad to know that you found our shipping to be fast and that our acai base has met your expectations. We take great pride in offering top-quality products, and your satisfaction means the world to us.

Posted 1 year ago

“I love purchasing the acai from here. It always arrive on time and is consistently delicious.”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of FoodServiceDirect.com! We are truly grateful for your support and loyalty. We are delighted to hear that you love purchasing the acai from us and that it always arrives on time. Our team takes great pride in ensuring timely deliveries of consistently delicious products, and your satisfaction means the world to us. you for many years to come!

Posted 1 year ago

“Excellent! Everything was packed very diligently, lots of dry ice, gyro meat was completely frozen when it got to me. Meat is delicious.”

Helpful Report

Posted 1 year ago

Thank you so much for giving FoodServiceDirect.com a fantastic 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had an excellent experience with us. We take pride in ensuring that every order is carefully packed and that our customers receive their products in the best condition possible. Your kind words about the diligent packaging and the abundance of dry ice are greatly appreciated. It is wonderful to know that the gyro meat arrived completely frozen and ready to be enjoyed.

Posted 1 year ago

“FoodServiceDirect always makes sure your items are well packaged and arrive frozen when needed. Excellent customer service!”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5-star rating of FoodServiceDirect.com! We truly appreciate your feedback and are thrilled to hear that you had an excellent experience with us. At FoodServiceDirect, we always strive to ensure that your items are carefully packaged and arrive frozen when needed. Your satisfaction is our top priority, and providing excellent customer service is something we take great pride in.

Posted 1 year ago

“On time and good”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to rate FoodServiceDirect.com with 5 stars! We highly appreciate your support and are thrilled to hear that you had a positive experience. We work diligently to ensure that your orders are delivered promptly and that the food quality meets your expectations.

Posted 1 year ago

“Everyone there was wonderful, the quality was superb. The whole experience was amazing. I will be doing business with them for a long time.”

Helpful Report

Posted 1 year ago

We are delighted to know that you found the quality of our products to be superb and that the whole experience was amazing for you. Rest assured, we will always strive to provide you with the same level of excellence in all your future interactions with us.

Posted 1 year ago

“This company is great, the whole process has been very easy and convenient. Life long customer.”

Helpful Report

Posted 1 year ago

We're glad to know that you found our company great and that the entire process was easy and convenient for you. We strive to provide a hassle-free and enjoyable shopping experience for all our customers, and it's incredibly rewarding to hear that we have succeeded in doing so. We are truly grateful for your support and we value you as a customer. Rest assured, we will continue to work hard to meet and exceed your expectations, ensuring you remain a lifelong customer.

Posted 1 year ago

“excellent delivery & prompt timing, however - prices very expensive.”

Helpful Report

Posted 1 year ago

Thank you for the great feedback! We hate that prices might be a blocker for you. If you ever need assistance finding an item within your budget please feel free to contact our team and we would be happy to provide some recommendations. We also have great marketing emails that will sometimes send promo codes if you would like to sign up for those as well.

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews