FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not honestly given right information before I placed order and don’t accept returns while order still pending ship in their warehouse.”

Helpful Report

Posted 1 year ago

Thank you for the feedback! Please feel free to reach out to us if you have any questions or concerns about your order. We will be more than happy to assist you.

Posted 1 year ago

“Always good product.”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“this is the second time that ordered the Almond Butter Croissants. The first delivery the box was placed on my front porch and My IPhone alerted me that the delivery was there. I immediately brought the box in , opened it and found that the dry Ice had all melted. The container seemed to be appropriate for shipping frozen food . However, the croissants had all thawed in the box and congealed. and I had to literally pull each one apart. FSD fortunately sent a second box at no charge. When I had prepared the last of the croissants, I ordered from Webstaurant and a very similar situation happened and I had to pull their croissants apart before I could choose decent looking ones to prepare for my family and guests. This last order for your company had very little dry ice still intact and several croissants have had to be pulled apart again as approximately thirty were thawed and congealed again. I'm sure you deliver these croissants to restaurants but probably in Iced/refrigerated trucks. It is the shipping without enough dry ice to keep the croissants from thawing prior to final destination. so I don't think I will be repeating this order.”

Helpful Report

Posted 1 year ago

We are sorry to hear there was an issue with your order upon delivery. It is always our hope that all orders arrive without any issues. For any issues with delivery, big or small, please make sure you reach out to our customer service team so we can help you resolve any complaints you may have.

Posted 1 year ago

“Bought sausage on a stick. Delicious , thank you.”

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Posted 1 year ago

Thank you so much for the glowing 5-star rating of FoodServiceDirect.com! We appreciate your feedback and are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we are committed to providing you with delicious and high-quality products. We hope to serve you again soon!

Posted 1 year ago

“J'ai commandé des boîtes a pizza et le produit n'était vraiment pas bien emballé”

Helpful Report

Posted 1 year ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 1 year ago

“Great service, and quick deliveries all the time!”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“Items arrived on time and as described. I will use them again!”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“Sauce was warm but got refund”

Helpful Report

Posted 1 year ago

We appreciate the feedback! Thank you for letting us make this right for you. See you again soon!

Posted 1 year ago

“Best to find your food and supply needs!”

Helpful Report

Posted 1 year ago

Thank you for the feedback! We are so happy we are able to get you these items. We really do appreciate your business.

Posted 1 year ago

“The Acai packets are phenomenal! Delivery was very professional, especially considering that the Acai was frozen.”

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Posted 1 year ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 1 year ago

“This is the second time your food service has helped me. Destiny helped me with information regarding another product I could not find at any local grocery store. She followed through in finding out the product I wanted was no longer being made by General Mills. Destiny called me by phone to tell me the news and saved me much time and energy trying to locate a discontinued product. Thank you once again, Destiny. You are the best! Gloria”

Helpful Report

Posted 1 year ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 1 year ago

“Easy-peasy”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“very satisfied”

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Posted 1 year ago

Thank you for your kind words! We're thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 1 year ago

“FOOD SERVICE DIRECT IS THE ANSWER TO OUR NEEDS! THIS SERVICE REALLY HITS A HOMEMRUN! A SERVICE THAT MEETS AND SURPASSES WHAT WE WERE LOOKING FOR. THEY HAVE GREAT PRODUCTS AND AT VERY REASONABLE COSTS, AND THEY DELIVER TOO!!! THANKS TO FOOD SERVICE DIRECT....”

Helpful Report

Posted 1 year ago

Thank you for the awesome feedback. We are so glad we could get you the items you need. Hope to see you again soon.

Posted 1 year ago

“I ordered a box of sauer table syrup but half the box had unsealed individual containers and leaked all through the box. So have the box got thrown away”

Helpful Report

Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 1 year ago

“A little disapointed that many of the #10 cans were dented. The boxes they were sent in did not withstand the handleing durring shipping. Being rather heavy I think the shipper had trouble moving them.”

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Posted 1 year ago

“I was pleasantly surprised.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“Do not use UPS”

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Posted 1 year ago

Thank you for the feedback. I will be more than happy to pass this on to management for further consideration.

Posted 1 year ago

“Chips I got for a bday party they came on time”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly. Hope to see you again!

Posted 1 year ago

“Thank heaven for FOODSERVICEDIRECT. My friends and I are WILD for Giuliano's APPLEWOOD SMOKED OLIVES and ALAS, only FSD carries them now...(Thanks Safeway and Wegmans....:() Anyway, FSD keeps my beautyqueen buddies happy when they come over to swill at our saloon.”

Helpful Report

Posted 1 year ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews