FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“FSD has been THE ONLY distributor carrying the product we've searched for for literaly years. Why I wish I could buy it in single gallons I'm just thrilled we can get it buy the 4 gallon case. Other family members that found out that we'd found this particular cream garlic dressing ALL CAME CLAMERING TOO US so we shared the 3 gallons we still had. As soon as we needed more THEY ALL ASKED FOR MORE as well. FSD is, as my granddaughter used to say, ARE THE BOMB!!! We highly recommend FSD FOR THOSE HARD TO FIND RESTRAUNT FOODS YOU LOVE. Thanks Much FSD, Deacon Dave Brezinski”

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Posted 1 year ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 1 year ago

“fast service great price quality products”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“Delivered quick and in great packaging, burritos were frozen and taste delicious after cooking.”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“Iam not satisfied with your customer service.. I waited 3 weeks to receive one item from your company and the quality is not what I expected. I will not be ordering from your company anymore.”

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Posted 1 year ago

Thank you for your feedback. We apologize for any issues with your order. We strive to ensure that your order is delivered in perfect condition. I do see what we have processed a replacement order for you. Once your order is available to ship tracking information will be emailed to you as well. If you have any questions please feel free to reach out to us anytime.

Posted 1 year ago

“Foodserevicedirect.com is always a great pleasure to work with. Very pleasant customer service, very professional, very helpful. Thank you.”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“Very happy with the black bean soup and we received it quickly! The only thing it was as pricey”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these for you.See you again soon!

Posted 1 year ago

“Excellent Food and service! My order was on time and fast!! I would recommend ordering from Food Service!! Thank you..”

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Posted 1 year ago

Thank you so much for the recommendation! We appreciate your business. See you again soon!

Posted 1 year ago

“Excessive wait time to ship product in section of website that said ‘in stock’ but had to be ordered”

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Posted 1 year ago

Thank you for the feedback. Items that are considered special order are ordered just for you and can take 3 to 4 weeks to arrive from our suppliers. We have over 100,000 items that ship out in 1-2 days! Please reach out to our customer service team we will be happy to help you find these items.

Posted 1 year ago

“It really don’t have any problem on this order better than December 2023.”

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Posted 1 year ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 1 year ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 1 year ago

“I like being able to purchase bulk items restaurants use for home cooking. It may seem a bit pricey, but in the long run, it's cheaper to buy in bulk”

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Posted 1 year ago

Thank you for the awesome feedback. We are so glad we could get you the items you need. Hope to see you again soon.

Posted 1 year ago

“Enjoy doing business. See you soon.”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“At my restaurant in Michigan I had a gyro that came in strip form that was much thicker and better taste than I received Maybe my fault, not particularly excellent in quality, but service was great. I hope to find it again somewhere because this is just too thin and must use many more strips for my gyro sandwiches and dinners. Customers think it's OK. In Michigan I had customers that had been to Greece comment that my gyros were better than in Greece.....”

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Posted 1 year ago

Thank you for the feedback. Please reach out to our customer service team we would love to further assist you.

Posted 1 year ago

“I got the item I wanted in reasonable time. My only complaint would be the styrofoam packaging and ice packs. Hope someone creates something more ecological in the near future”

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Posted 1 year ago

Hello, Thank you for the review. We appreciate your commitment to eco-friendliness. Our packaging is designed to be biodegradable and recyclable.. If you have specific questions or would like assistance finding a recycling facility near you, our customer service team would be more than happy to help

Posted 1 year ago

“Easy to use. Great service, quick shipping.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“Good prices, quality products and fast shipping, Thank you food service direct.”

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Posted 1 year ago

You’re certainly welcome! We are so glad we could get you the items you need. Hope to see you again soon.

Posted 1 year ago

“I ordered 25# gluten-free flour. Was told it was delivered to my post office. I only use a post office box for safety reasons. Went to the post office and postmistress and assistant spent 10 minutes tracking it down. Instead of VA it was in Quincy Illinois. I am a disabled physically impaired woman and very disgusted 😒 never will I order from this company again. Currently trying to get my money refunded.”

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Posted 1 year ago

Hello, Thank you for the feedback, ill be happy to assist. I took a look at your order and shipment and noticed that the shipping address imputed was incomplete. I do apologize for this. Please make sure your address is entered correct at checkout. If you ever need any assistance enter your correct address please feel free to reach out to us anytime. We would be more than happy to assist you.

Posted 1 year ago

“Excellent food nutritious and low in sodium and taste great . Will buy more when needed.👍👍👍”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these for you.See you again soon!

Posted 1 year ago

“Puff pastry sheets arrived safely and still very much frozen. I like that the insulated container is bio-degradable.”

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Posted 1 year ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 1 year ago

“Very good but pricey”

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Posted 1 year ago

Thank you for the feedback we appreciate your business. See you again soon!

Posted 1 year ago

“Great service. Fast delivery. Happy customer. Will order again.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews