FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cookies are wonderful. Packaging and delivery completed with extra attention to detail which is appreciated”

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Posted 1 year ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 1 year ago

“I got a large box of presliced frozen gyro meat. It's been great having it in my freezer for times when I want a snack. I've also used them for a few meals in other ways ... great flavor.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these for you.See you again soon!

Posted 1 year ago

“I have ordered from FSD many times. I have been pleased with all of the items except 1, for which I was compensated.”

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Posted 1 year ago

We're grateful for your comment and appreciate your trust in our brand. We'll continue to work hard to make sure that you always have a positive experience with us

Posted 1 year ago

“On time delivery as promised and good price.”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly. Hope to see you again!

Posted 1 year ago

“Great Tilapia and the delivery service was very good!”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“First time to use FSD,ordered 12 pack of texas peach tea in glass,was packed great No damage to jars or box,came on time would use them again.”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“Ordering my product was so easy. In and out in a flash. Delivery was on point and my item was so well packaged. It was still frozen after being on my porch for awhile. Great service all around.”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“Everything went really well.Our item was delivered very quickly.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“Packaged well, received in a timely manner, quality of product is great. Communication was great!”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“I ordered a 10 pound box of FARMLAND 2 ounce Breakfast Sausages--I was sent a 10 pound Box of SMITHFIELD Breakfast Sausages--There IS a difference in the taste and. in addition, the Smithfield sausages were a bit spicy. You did a substitute without informing me. That's not a great way to do business!!!!!”

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Posted 1 year ago

Thank you for the feedback, ill be happy to assist. Our Smithfield products are listed under the name Farmland since Farmland Foods is actually owned by Smithfield Foods. While the packaging may have changed to reflect the Smithfield brand, the product inside is essentially the same as the Farmland sausages you've ordered in the past. We would never substitute anything with out your consent. If you would like more information please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

“I'm very satisfied with foodserviceDirect with the purchase I made and the time I received it. Thank you so much”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“Ordered and got in three days was very satisfied and recommend”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“Ordered up a 10kg box of shelf stable tuna for the first time from this company. Destiny was helpful in expediting shipping. Product worked perfectly on our canoe trip.”

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Posted 1 year ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 1 year ago

“Great E-Communication and top quality on all the different food products.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“Easy ordering and great products”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“Great customer service”

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Posted 1 year ago

Thank you for the feedback! It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“Very efficient and quick service. Ordered a products I can no longer get in the grocery store. Don't like paying the extra that it costs to go this direction, but I don't make a habit of it, just once in a while.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 1 year ago

“*BUYER BEWARE* Website charged us twice for the same order. When we contacted them they wouldn't cancel it. Now we have double product.”

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Posted 1 year ago

Hello. Thank you for the feedback I will be happy to asset. I took a look at your account and noticed that two separate orders were placed on different days. I do apologize for this since this is not a system error and the items already being processed for shipment we were unable to cancel this order. Please if you need help ordering feel free to reach out to our customer service team. We would be more than happy to assist.

Posted 1 year ago

“Great Product and Great Packaging/Delivery”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“Very satisfied and will continue to order.”

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Posted 1 year ago

You’re certainly welcome! It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews