FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent communication and customer support.”

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Posted 1 year ago

Thank you so much for the review! We appreciate you and your trust in our company.

Posted 1 year ago

“I bought a product that I liked at a grocery store and when I went back to the store I couldn't find it anymore. When I searched, I found it at FSD so I ordered it. The price was better than anywhere else and delivery was reasonable. When the product arrived (chili lime pork skins) the flavoring on them was inconsistant and the first bag I opened was a little stale, which isn't FSDs fault. I would order from them again.”

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Posted 1 year ago

Thank you for your recent order and for sharing your feedback with us! We're glad to hear you were satisfied with your experience. Your support means the world to us, and we look forward to assisting you again.

Posted 1 year ago

“So efficient and fast service. Excellent quality.”

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Posted 1 year ago

We're delighted to hear that you enjoyed your purchase and our service. Thank you for leaving such a wonderful review and for choosing us. We can't wait to welcome you back!

Posted 1 year ago

“Very satisfied with there on time delivery service. 👍🏼”

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Posted 1 year ago

It was a pleasure serving you! Thank you for your order and for the kind review. We're happy to know you're pleased with your purchase. If you have any questions or need further assistance, don't hesitate to reach out.

Posted 1 year ago

“I still have not received my order yet. I ordered it on July 21st and received an email that it shipped on July 22nd. It is September 1st and still I have not received my order. The link for shipping updates just state “order in process”. Very disappointing. I will not be ordering from here again.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. I am showing your order was damaged in transit with our carrier. A member of our team will be reaching out soon, but you can give us a call at 855-705-0755 and we will be happy to get this corrected for you!

Posted 1 year ago

“I have ordered lindys italian ice before but this time there was no dry ice to keep it frozen and out of the case all of them were melting. Had to throw 1 whole box out. Disappointed”

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Posted 1 year ago

Thank you so much for taking the time to leave us a review. I have sent a message to our customer service team to reach out regarding this issue. Any time you have an issue with delivery just give us a call and we will work with you to make it right!

Posted 1 year ago

“Great options, great variety, and pretty fast delivery time. I used the Styrofoam coolers to store my fur baby's treats 🤣”

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Posted 1 year ago

We appreciate your business and the great feedback!

Posted 1 year ago

“Very good service and fast delivery. Will definitely order from them again.”

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Posted 1 year ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 1 year ago

“I have order the Sea Salt Amish Butter in 6 pack. It is a lower price than anywhere on the internet. Easy to access to order any of their products and packaging is well done and delivery is fast with pristine proctive shipping container. Butter is still frozen when delivered in this Hot Texas heat. THey are my go to company everytime.”

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Posted 1 year ago

Thank you for your kind words! We're thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 1 year ago

“My Discover card was hack right after I called in an order and made a purchase by phone through a sales rep. You may want to investigate alittle deeper. I was happy with the product but was lost on when it would ship. I have to call and get more info.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. I can assure you we have fully looked into our system and there are no breaches. If your credit card was hacked it would not have been done in our system. Frozen items, such as the one you ordered have to maintain their temperature during transit. Because of that, some orders are held to ship on Monday so they are not sitting in a hot truck over the weekend. All of our product pages should alert you if an item might need to be held until Monday, but our team is always standing by to help with any questions you may have.

Posted 1 year ago

“I was able to find a product that was taken out of my local stores. The ordering process was easy and the shipping was great. Thank You!”

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Posted 1 year ago

Thank you for the great feedback! We are so happy we could get these for you!

Posted 1 year ago

“Love my apple pie egg rolls! Tasty and is well received by my customers”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly. Hope to see you again!

Posted 1 year ago

“I truly enjoyed the acai sorbet 3 gallon. Very delicious. Thank you!”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“Packaging was poor. Looked like it was just thrown into a box. Alot of cases were just loose. Had to re -pack. Nothing was broken but took some time re-pack. Was on time though. Thanks Bill Capote”

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Posted 1 year ago

Thank you so much for taking the time to leave us a review. I am sorry to hear about the mess, but I am so happy nothing was broken. I will make sure to speak to our warehouse manager so we can continue to improve!

Posted 1 year ago

“Food arrived still frozen and on time.Can't ask for more.”

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Posted 1 year ago

Thank you so much for the review! We are happy to hear everything arrived in perfect condition!

Posted 1 year ago

“Great dependable service”

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Posted 1 year ago

We appreciate your business and the great feedback!

Posted 1 year ago

“Delayed, no longer frozen or cold. Can they be re frozen?? Who knowa”

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Posted 1 year ago

Thank you so much for taking the time to leave us a review. I have sent a message to our team to reach out to you regarding this issue. If your order was not frozen and should have been we recommend not eating it. If you would like to give us a call instead of waiting for our team we will be happy to assist you with this issue today! We can be reached at 855-705-0755

Posted 1 year ago

“Excellent product delivered in perfect condition in a timely manner - frozen açaí for a party with Brazilian friends. Muito legal! Super cool! 😎”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and safely. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“Delivered timely and at a very reasonable price”

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Posted 1 year ago

Dear Carl, Thank you so much for your wonderful 5-star rating of FoodServiceDirect.com! We truly appreciate your support and are thrilled to hear that you had an excellent experience with us. We strive to provide our customers with top-notch service, and we are delighted to know that your order was delivered timely and at a very reasonable price. Your satisfaction is our utmost priority, and we are glad that we met your expectations. If there is anything else we can assist you with in the future, please do not hesitate to reach out. We look forward to serving you again and providing you with more great products and exceptional service. Thank you once again for choosing FoodServiceDirect.com!

Posted 1 year ago

“Shipment of my order exceeded expectations. Thanks!”

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Posted 1 year ago

We are thrilled to have you as part of the Foodservice direct family! Thank you for sharing your kind words with us.

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews