FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,966 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,966 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with my items I purchased from this site”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 3 years ago

“Glad they put my shipment in another box!”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 3 years ago

“Excellent ! Thank you !”

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Posted 3 years ago

You’re certainly welcome! We appreciate your business!

Posted 3 years ago

“Fast shipping. Fresh products.”

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Posted 3 years ago

Thank you for the feedback! We appreciate it!

Posted 3 years ago

“The fish patties and breaded pork cutlets were exactly what I was looking for! Now I can make my midwestern pork sandwiches and the McD's fish burgers!! Superb service and great products.”

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Posted 3 years ago

We are glad to hear your experience has been a great one! Thanks for the feedback!

Posted 3 years ago

“FoodServiceDirect always has the products that I’m searching for. The price and the shipping are reasonable for any item.”

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Posted 3 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 3 years ago

“Half the product had to be thrown out due to freezing during shipping and bottles bursting. If you are shipping liquids you should have higher standards for yourselves and care about the state in which the product reaches your customer”

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Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 3 years ago

“I wouldn't normally use a review as a place to complain, however attempts to contact you through email have been useless. My order was partially delivered and the rest of my order remains pending on the website. These items are dependent upon one another to be used and I am trying to open a restaurant. There is no phone number or chat to contact anyone and therefore in the future I would be hesitant about placing an order with food service direct.”

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Posted 3 years ago

“I always get my order quickly and without problems. The prices are great!!!”

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Posted 3 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 3 years ago

“You have never disappointed me when I order my Chai Tea”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 3 years ago

“Shipping wasn't to long. If I bought a large enough order the free shipping would have saved me a lot of money!”

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Posted 3 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 3 years ago

“When I tried on line it was not successful. So I had to make a phone call to your company. I was very pleased with the handling of my order.It arrived on time. I am ready to order again. Thanks Rita”

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Posted 3 years ago

Thank you for the feedback. We are glad we could assist you!

Posted 3 years ago

“Exactly what we expected! Love them.”

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Posted 3 years ago

Thank you for the order! We appreciate your business!

Posted 3 years ago

“Impressed with the speed I received my order. Just confused why I was charged sales tax on tea bags here in SC which we don’t pay tax on”

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Posted 3 years ago

Thank you for the feedback! We appreciate it!

Posted 3 years ago

“All in all, when it is time to buy rice (we eat a lot) or beans (rajma is delicious), FSD has always come through. However, with my latest purchase, I cannot say that the delivery (UPS) came through as well. We received the boxes in rather rough condition, and I'm guessing one of them was handled so roughly that it had some of the contents leaking out of the bag. I'm not sure why the packages were in so much worse condition than my previous orders, but holy heck, were they beat up. If UPS cannot care for the packages prior to and upon delivery, it may be time to switch shipping partners or allowing customers to choose their shipper. Also, they took an entire extra day delivering one package; it was on the truck and out for delivery all day, then disappeared and was requeued for the next day. Unacceptable, given that they came to our building twice. Further, we're in a pretty central spot where a lot of people and businesses are, so it should have been easier, not harder, to get our deliveries all here on time.”

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Posted 3 years ago

“Was shipped in a timely manner, but about a half a dozen individual containers had breaks in the plastic wrap which should seal the contaner.”

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Posted 3 years ago

“2nd time ordering the BOSTCO stick... Family loves em.. Good price quick delivery Bought single packs of marinara also.. Some were damaged in shipping... Company handled wonderful”

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Posted 3 years ago

Thank you for the feedback. We are glad we could assist you!

Posted 3 years ago

“Product was delicious and it arrived quickly thank you!”

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Posted 3 years ago

You’re certainly welcome! We appreciate your business!

Posted 3 years ago

“Ordered Otis spunkmeyer blueberry muffins. Came frozen packed with ice packs! Great product!”

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Posted 3 years ago

Thank you for the feedback we appreciate your business!

Posted 3 years ago

“Everything from searching for the item to the fast shipping was a great experience. Would definitely order from them again.”

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Posted 3 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 3 years ago

FoodServiceDirect.com is rated 4.4 based on 4,966 reviews