FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,966 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,966 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always fast service.”

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Posted 3 years ago

Thank you for the order! We appreciate your business!

Posted 3 years ago

“Great service product arrived on time”

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Posted 3 years ago

Thank you for the feedback we appreciate your business!

Posted 3 years ago

“I have only bought vegan cheese, from food Service Direct twice. Their delivery is quick, and dependable. Unfortunately the cheese packages, at least 4 out of the 12 packages, each delivery have been moldy. Very unfortunate, packages were closed tight, not expired. Love the unmoldy vegan cheese. Wish I could get a order without mold.”

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Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 3 years ago

“Great products at low prices delivered fast and easy.”

FoodServiceDirect.com 5 star review on 30th January 2022

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Posted 3 years ago

Thank you for the feedback! We appreciate it!

Posted 3 years ago

“, excellent service. Timely delivery. Everything went very well and I would recommend to anyone”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 3 years ago

“We use the Knorr professional chicken stock all the time. We have now bought 8 of them from Food Service Direct and will be buying more in the future. It's a terrific product that has great flavor and is easy to use. We can't say enough good things about it.”

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Posted 3 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 3 years ago

“Short delivery time, product well packaged and delivered in a timely manner.”

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Posted 3 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 3 years ago

“Very easy transaction. Great packaging, fast shipping and everything arrived exactly as expected. Thanks!”

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Posted 3 years ago

You’re certainly welcome! We appreciate your business!

Posted 3 years ago

“Excellent product. Great delivery time.”

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Posted 3 years ago

Thank you for the feedback we appreciate your business!

Posted 3 years ago

“Great customer service . My purchase on time.”

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Posted 3 years ago

Thank you for the feedback! We appreciate it!

Posted 3 years ago

“Great food, quick delivery. Very satisfied.”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 3 years ago

“Only place I can find what I want. Was a little more than I expected to pay because of shipping”

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Posted 3 years ago

“The products came in great time and were spot on with what was listed on the site. Customer service rep was very clear and helpful.”

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Posted 3 years ago

“Hard to find item. Great Price! Fast Shipping! The Best!!”

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Posted 3 years ago

“I love the service this company provides.”

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Posted 3 years ago

“Dairy free cheese arrived without any issues ,however due to the length of time it took to get to us ,and the temperature it has to be kept at the texture of the cheese was not as it usually is. The cheese is basically water logged and will not spread on crackers. We are looking to possibly use it to cook in recipes.”

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Posted 3 years ago

“Food was packaged well and arrived when expected. So happy to be able to get products not available in stores!”

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Posted 3 years ago

“Always deliver as promised. Well packaged refrigerated product”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“FoodServiceDirect is amazing and well trusted. Anytime that I have any concerns regarding the shipment of my order, I can always rely on their staff getting back to me with a shipping update, etc. The turn around time for responding is exceptional. I feel good knowing that FoodServiceDirect cares about service, after all, service is in their name.”

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Posted 3 years ago

FoodServiceDirect.com is rated 4.4 based on 4,966 reviews