FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,966 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,966 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered from Food Service Direct only a few times, and their response to my order has been fast and very professional. I will do business with them again.”

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Posted 3 years ago

“Was able to find a hard to locate product on-line at Food Service Direct. Was kept updated on status of my order via email.”

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Posted 3 years ago

“whenever I make purchases the shipment is delayed!!!”

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Posted 3 years ago

“The service was great and delivery was quick and inexpensive so I am planning on ordering more- just wish you carried dice tomato in the bags like the ground tomatos!”

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Posted 3 years ago

“2 cans of the grape juice i received were busted open and leaked on the other cans. Was a bit of a mess, but 2 out of 72 ain't bad, I guess.”

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Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 3 years ago

“Immediate delivery in perfect condition”

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Posted 3 years ago

“My wife eats a lot of crackers. This will keep her stocked up for a while!”

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Posted 3 years ago

“I recently purchased an order of frozen Chicken Philadelphia meat from FoodServiceDirect. I ordered it on Tuesday and received it on Saturday. It was packaged firmly in dry ice. The amount of meat is plentiful and I have no complaints with the purchase or shipment. The meat is tasty and I am very pleased with my purchase. I will likely make another purchase in the future from FoodServiceDirect. Thank you!!!”

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Posted 3 years ago

“I always get the quality products I am after in a timely manner delivered to my door”

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Posted 3 years ago

“I cannot use this company often as I am buying just for my small family. I enjoy finding items I would not have discovered otherwise. I can only consider purchase when the item will fit in my freezer or pantry and I know it can be eaten within a year or so. Price is also a part of the decision-making process, so I'm always looking for deals that may make an item affordable. Since the pandemic and online shopping, I've had to do a lot of research to find bargains and this is one of my trusted stores. What I would like is more reviews of items plus photos of the nutritional and descriptive details.”

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Posted 3 years ago

“Great prices, just wish shipping was a little cheaper but understand the cost because of the quality of the packaging.”

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Posted 3 years ago

“Like that I can buy products in bulk but shipping seems high”

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Posted 3 years ago

“Your prices were the lowest we found, and the order came so fast!”

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Posted 3 years ago

“The Kid Fresh chicken nuggets arrived well packed and on time. I will definitely order again.”

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Posted 3 years ago

“Super easy and fast. What more can you ask for?”

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Posted 3 years ago

“The shipping cost not nice”

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Posted 3 years ago

“Excellent Product...Fast Shipping.”

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Posted 3 years ago

“Ordered multiple times and have gotten my order super quick and if there was any delay they would notify me as soon as they could.”

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Posted 3 years ago

“the best service and shipping from any food company...Mike ( TAZ ) Godfrey Il.”

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Posted 3 years ago

“Excellent”

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Posted 3 years ago

FoodServiceDirect.com is rated 4.4 based on 4,966 reviews