FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,966 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,966 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent !!!”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“We received the products in a timely and well- insulated package and that was good! However, I have to say that the product itself is not as good as the products of the same kind that we bought at Costco. We ordered Michael Angelo's Eggplant Parmisan, and it just doesn't have that great eggplant taste.”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“Excellent choice of products, prompt and well packaged shipping and a great customer service program.”

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Posted 4 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 4 years ago

“So happy to find these muffins! Favorites of my adult children from their childhood. Each of the bags I’ve used so far has had a puncture in it, making it a little messy to get into the baking tins, but still happy with the product.”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“love my product”

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Posted 4 years ago

Thank you for the great feedback! We are glad we could get these for you.

Posted 4 years ago

“5 stars is nowhere close to good enough to describe the wonderful service and product quality. !!!!!”

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Posted 4 years ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 4 years ago

“We are happy with the care taken in shipping and the quality of your products. We will buy again from you! Thank you!”

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Posted 4 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 4 years ago

“great company. I order the popcorn shrimp from them all the time. Always ships out quick.”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“Good service. Good product”

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Posted 4 years ago

While we appreciate your persistence, we are not interested at this moment. We’ll follow up if things change.

Posted 4 years ago

“Awesome customer service. I love Food Service Direct! Great price on the dish washing liquid.”

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Posted 4 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 4 years ago

“Super easy transaction. Shipping was quick and efficient. Will order again.”

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Posted 4 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 4 years ago

“FoodServiceDirect delivers on time at a fair price. And if you ever have a problem, their customer service team is outstanding!”

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Posted 4 years ago

Thank you for the feedback. We are glad we could assist you!

Posted 4 years ago

“Very good product and timely delivery.”

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Posted 4 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one :)

Posted 4 years ago

“frozen foods always come fully frozen and on time”

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Posted 4 years ago

Thank you for the order! We appreciate your business!

Posted 4 years ago

“Our product was delayed thru no fault of Food Service Direct. They were very quick to answer my inquiries about our order. Very quickly shipped as soon as possible. Great company to work with!”

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Posted 4 years ago

Thank you for the feedback. We are glad we could assist you!

Posted 4 years ago

“Best price and fast delivery!”

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Posted 4 years ago

Thank you for the order! We appreciate your business!

Posted 4 years ago

“Good. I love it. Much cheaper than others.”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“I never received my order it says it was delivered dec 24th i wasn't here and when i got home package was not there i spoke to costumer service already”

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Posted 4 years ago

We hate to hear there was an issue with your order. It's important to us that your order is delivered in a timely manner. I've flagged your email as urgent for our team to review. Please watch for an email within the next 12-24 hours!

Posted 4 years ago

“So I ordered my Boylan Ginger Ale through this place. The product was in pristine condition! No leaks, no broken bottles. It arrived right on time, which I know doesn’t really have everything to do with Food Service, BUT this just means that Food Service uses a reliable company for it’s customer satisfaction. In addition, they use biodegradable stuffing (popcorn puff) which dissolves in hot water. So environmentally conscientious too! Love it!”

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Posted 4 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one :)

Posted 4 years ago

“My first experience with Food Service direct met all my expectations. They had exactly what I needed and my order came on time. I have nothing but good to say about this first class company.”

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Posted 4 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,966 reviews