FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,966 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,966 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed an obscure flavor of a drink for my wife. FoodServiceDirect was the cheaper of the two options that I could order from. I had no issues with the order and it was delivered promptly, well packaged, and still cold (drinks had to be kept cold). I can't imagine I'll need to order from them again, but I would be the first place I check for obscure stuff.”

Helpful Report

Posted 3 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 3 years ago

“Not only did Food Service Direct have the item I wanted, at an excellent price, but they got it to me fast and the packaging was secure (which had not been the case when I'd ordered the same item from another source). I will definitely order from Food Service Direct again!”

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Posted 3 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 3 years ago

“Pleased with the products and the condition they arrived. They were packaged well. I just with I could get them shipped to where I need them”

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Posted 3 years ago

“I love dealing with FoodServiceDirect. Delivery is so prompt and the food is really packaged great with a lot of cooler packs.”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 3 years ago

“I like this website,but items are kinda high unless there is sales, which is good,otherwise I like shopping here. I wish you had more items of frozen dinners like Marie Calendar’s and Healthy Choice. It would be nice to start carrying the new item little tubs of cottage cheese with the fruit and get the Gherkin pickles back.You don’t have anymore, could you have them again??Their the best.. Customer Service cares if you have to call if have a problem it gets taken care of right away.. Thank you!!”

Helpful Report

Posted 3 years ago

Thank you for the feedback. Please reach out to our customer service team we would love to further assist you.

Posted 3 years ago

“Awesome taste, size, packaging, price...didn't take long to ship and delivered”

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Posted 3 years ago

Thank you for the order! We appreciate your business!

Posted 3 years ago

“Never received order after first was returned to sender and second time was also returned to sender.”

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Posted 3 years ago

“fast, easy order and shipping. price better than most on ebay.”

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Posted 3 years ago

Thank you for the feedback! We appreciate it!

Posted 3 years ago

“Communication was great and product arrived when it was supposed to. I ordered a frozen food and it was packaged and delivered perfect.”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 3 years ago

“My order can in a timely manner and was properly packaged thank you”

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Posted 3 years ago

You’re very welcome! Thanks for the order!

Posted 3 years ago

“the shipping cost was 25% of the product purchase. Every single can was dented. Every. Single. One. It didn't happen falling off a truck. they were packed that way. Never buying from FSD again.”

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Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 3 years ago

“I have ordered many times. The deliveries are always timely and accurate.”

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Posted 3 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 3 years ago

“Very fast delivery. Ordering was easy. Thank”

Helpful Report

Posted 3 years ago

You’re very welcome! Thanks for the order!

Posted 3 years ago

“First time customer. Had a little trouble with my first order. But after contacting the company, everything was taken care of promptly. Thank you!”

Helpful Report

Posted 3 years ago

Thank you for the feedback. We are glad we could assist you!

Posted 3 years ago

“Has decent prices and ships quick”

Helpful Report

Posted 3 years ago

Thanks for the great feedback!

Posted 3 years ago

“It was horrible, Sent wrong item, broken jars,not packed secure.”

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Posted 3 years ago

“I got everything I ordered and it was in a timely manner! I will order again!”

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Posted 3 years ago

Thank you for the order! We appreciate your business!

Posted 3 years ago

“The best cream cheese.”

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Posted 3 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 3 years ago

“I ordered on line and it was easy. I was able to track the order and know when it would be delivered. I never interacted with anyone but it was so easy and I never had any problems.”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 3 years ago

“Wide selection, excellent service!”

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Posted 3 years ago

Thank you for the feedback we appreciate your business!

Posted 3 years ago

FoodServiceDirect.com is rated 4.4 based on 4,966 reviews