FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,961 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,961 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Decent shipping time, and was able to do my delivery request. Very satisfied!”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“I’m so glad I found you!! You had exactly what I was looking for! Thank you!”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 2 years ago

“After a long period of time my order was cancelled. Just received notice today. Very dissappointed.”

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Posted 2 years ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 2 years ago

“Ordered on a weekend. Order was delayed twice. When package was delivered, the inner package/box containing fish was not sealed. Fish appeared to be ok. Packaged on dry ice. Ice packs were not sealed. After cooking some of the fish on different occasions, the fish is very dry. I believe it may have gotten freezer burn from the dry ice. Not satisfied with my purchase.”

Helpful Report

Posted 2 years ago

Hello, Thank you for the feedback. At Food service direct we strive for 100% satisfaction on every order. For the safety of your order we may delay shipment until Monday so your order is not sitting in a UPS warehouse over the weekend. If there ever is an issue with your order please feel free to contact our customer service team anytime. We would be more than happy to help.

Posted 2 years ago

“First time order. Very happy with service and product.”

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Posted 2 years ago

Thank you so much for the kind words! We really do appreciate your business. See you again soon.

Posted 2 years ago

“Placed order on a Friday and had it the next Wednesday! Also was able to confirm with customer service online, getting complete order!”

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Posted 2 years ago

Thank you for the great feedback! We are glad we could be there for you. See you again soon!

Posted 2 years ago

“Our clients love them!”

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Posted 2 years ago

Thank you for your feedback. We are thrilled to have you as part of the Food service direct family

Posted 2 years ago

“Easy to order and the delivery was on time. The packing was fantastic.”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“Received the order a day before the delivery date, was great. This product is really good especially for people who need a boost to gain some weight. Thanks for an easy ordering experience and great delivery.”

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Posted 2 years ago

You’re certainly welcome! We are so glad we could get you the items you need.

Posted 2 years ago

“Product arrived after slow transit with every container lid broken and no longer chilled”

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Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see that you haven't reached out to our customer service team for assistance. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 2 years ago

“Great company!! Great catfish!!”

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Posted 2 years ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 2 years ago

“Lobster bisque was delicious . Added some fresh cooked lobster for the final touch !”

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Posted 2 years ago

Hello, Thank you for the feedback. Ill be happy to assist. I do see that according to UPS your order was delivered On Thursday, November 30 at 2:06 P.M. If you have any questions about your order please feel free to reach out to us anytime, we would be more than happy to assist.

Posted 2 years ago

“I still have not received my order . It was supposed to be delivered 22/24 - 11/25 . The order is non refundable, so I am assuming I just wait ?”

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Posted 2 years ago

Hello, Thank you for the feedback. Ill be happy to assist. We understand how frustrating it is to have an order delayed due to the supply chain, we do everything in our power to keep you up to date on the status of your order I am showing your order is currently on backorder and should be shipping to you around 11/28/2023. An email should have been sent to you by our purchasing team with this information. I apologize if you did not receive it. If you have any questions please feel free to reach out to our customer service team, we would be happy to help.

Posted 2 years ago

“Have not received”

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Posted 2 years ago

Hello, Thank you for the feedback. Ill be happy to assist. I took a look at your tracking details and saw UPS has updated your order As delivered Today November 27th. If you need any assistance with your delivery please feel free to reach out to us anytime, we would be more than happy to assist.

Posted 2 years ago

“These are becoming a staple. Handy to have in freezer for quick, on-the-go breakfast.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“This has been so easy and so quick. I am impressed every single time.”

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Posted 2 years ago

Thank you so much for the kind words! We really do appreciate your business. See you again soon.

Posted 2 years ago

“Quick delivery, decent price, no problems”

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Posted 2 years ago

Thank you so much for the kind words! We really do appreciate your business. See you again soon.

Posted 2 years ago

“Everything arrived in excellent condition and on dry ice. I could not ask for better service. Many thanks!”

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Posted 2 years ago

Thank you for the kind words! We are happy to hear that your order was delivered safely. We can't wait to serve you again soon!

Posted 2 years ago

“I never received the delivery and if I don't receive it by Monday I want a full refund”

Helpful Report

Posted 2 years ago

Hello, Thank you for the feedback. Ill be happy to assist. I took a look at your orders tracking details. UPS has updated your order as delivered today November 27th. If you need any assistance with your order please feel free to reach out to us anytime. We would be more than happy to assist.

Posted 2 years ago

“Easy to order online and fast delivery!”

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Posted 2 years ago

Thank you so much for the kind words! We really do appreciate your business. See you again soon.

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,961 reviews