FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,961 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,961 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great prices was able to find products that are not available in my local grocery stores”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 2 years ago

“Received my order quickly and it arrived early and packaged very well.”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“Would be nice to have shipping free or cheaper”

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Posted 2 years ago

Hello, Thank you for the review. We have thousands of items that ship free every day please feel free to reach out to our customer service team, we would be more than happy to help you find these items. We also offer discounted shipping on 2 or more items automatically applied to your cart!

Posted 2 years ago

“Bought 3 cases, 1 completely smashed, no bottles intact, other 2 cases were perfect.”

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Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see that you haven't reached out to our customer service team for assistance. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 2 years ago

“Had to cancel order. Delivery date promised when ordered was changed. Product was going to be delivered after needed date. Disappointing.”

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Posted 2 years ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 2 years ago

“FoodServiceDirect made me happy in all ways to order was easy updates on delivery was great price and appearance condition of product was above excellent”

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Posted 2 years ago

Thank you for the great review! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“Haven't received package as yet. Ordered last week for Thanksgiving. Had to go out and buy food to make sure we had some.”

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Posted 2 years ago

“Ships really quick, and appreciate the good prices.”

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Posted 2 years ago

Thank you for the review! We are so happy we are able to get you these items. We really do appreciate your business.

Posted 2 years ago

“Great service, great product.”

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Posted 2 years ago

You’re certainly welcome! It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“Excellent service. Prompt delivery. Well packaged.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“It came in a timely manor”

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Posted 2 years ago

Thank you for the review! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 2 years ago

“Quick, efficient delivery. Product was frozen solid. Only comment is that the styrofoam packing for the item I bought was mauch larger than the item needed.”

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Posted 2 years ago

Thank you for your kind words! We're thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 2 years ago

“Order arrived on schedule and well packed.”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“Pa Kate was still frozen solid when it arrived.”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“Package arrived in perfect shape. Contents still frozen. The product ordered at one time was difficult to procure (out of stock). Very happy with Food Service Direct, tracking and delivery. Thank You”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“I am very happy with my Food Service Direct order. They had inventory of a hard-to-find discontinued product. Delivery was incredibly fast!!!”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 2 years ago

“Originally had estimated delivery date for 11/18/23. Received message from UPS on 11/16/23 @ 8:50PM that package would arrive on 11/17/23 btwn. 2PM and 6PM. At 11:15am today(11-17) I received a notice that the pkg was rescheduled for 11/18/23 btwn 2:pm and 6:pm, after getting a notice on 11/16 that package had arrived in Bound Brook, NJ at 4:35PM. So one package that was in Bound Brook on 11/16 (non perishable (furnace filters) arrived on time, but perishable (frozen) package in Bound Brook on 11-16 was not delivered by the same truck that delivered the filters on 11-17-18. ....I get to hang around another day to receive and refrigerate the package that was available and could have been delivered in the same truck that delivered the non-perishable filters today. So I hold FoodServiceDirect responsible for getting my order to me in a timely matter and in turn you should do the same to UPS on your customer's behalf. In June the same product arrived 1/2 thawed (for which you issued a full credit to me which thought was more than fair) None the less the shipping problem part of the total customer experience continues to need improvement. Since it is now cooler, I am hoping the product arrives in good condition and still frozen. Very truly yours, Doug Allen”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconvenience and frustration caused by the delay in the delivery of your perishable items. We're pleased to inform you that UPS has updated your order as delivered on November 18th. However, we acknowledge the challenges you faced with the rescheduling and the different delivery timelines for your order. Rest assured, we take this matter seriously, and we'll be sure to address it with our shipping partner to prevent similar issues in the future. Please if there ever is an issue with your delivery. Please feel free to reach out to our customer service team, we would be more than happy to assist.

Posted 2 years ago

“The order was extremely well packaged and delivered a day before. I was very satisfied and plan to reorder in the near future.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“Great service.”

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Posted 2 years ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“Great service and on time delivery”

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Posted 2 years ago

Thank you for the review. It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,961 reviews