FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,960 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,960 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful fast amazing shipping for refrigerator items”

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Posted 2 years ago

Thank you for the review! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“Ordered probiotics and like 2 weeks later they said sorry we cannot fill your order. And then ot took me another 2 weeks to get my money back.”

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Posted 2 years ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. Since you weren't charged for this order the pending hold was lifted at the time of cancelation. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 2 years ago

“Ordered on line. Fast and efficient delivery. Frozen products were still frozen solid by the time I got home. No need for return. Apple blossoms are delicious”

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Posted 2 years ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 2 years ago

“Perfect and professional preparness shipping. Excellent " Wing-Dings" taste. See uou soon. Thank you; J. Lewicki Merry Christmas and Happy New Year to All.”

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Posted 2 years ago

Thank you so much for the kind words! We really do appreciate your business. See you again soon.

Posted 2 years ago

“Very good, fast delivery, everything in great shape... Thank you!”

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Posted 2 years ago

You’re certainly welcome! It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“The product was great, the packaging and delivery was perfect.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“Arrived on time and all of the chip bags arrived in perfect condition. Will definitely order again.”

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Posted 2 years ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 2 years ago

“still have not received the product”

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Posted 2 years ago

Thank you for the review. I am showing your order is currently on backorder and should be shipping to you around 12/16/2023. An email should have been sent to you by our purchasing team with this information. I apologize if you did not receive it. If you have any questions please feel free to reach out to us. We will be happy to help!

Posted 2 years ago

“Very satisfied got here quick and packed well.”

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Posted 2 years ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 2 years ago

“The pan I ordered finally came after 2 weeks. Nice quality and size. I just wish there had been some communication about when it would be shipped. Otherwise, good product.”

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Posted 2 years ago

Thank you for the review. All order communication is sent to the email on file for this order. If you ever need an order status please feel free to reach out to our customer service team. We would be more than happy to assist.

Posted 2 years ago

“On time! Great product”

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Posted 2 years ago

Thank you so much for the kind words! We really do appreciate your business. See you again soon.

Posted 2 years ago

“Always excellent in service. From deliveries to choices of products. Outstanding variety of foods that I as a home cook like to experiment with to have new & favorite meals without having to go out searching stores for. Any customer service I have needed is always quick to respond and thorough. I wish shipping was cheaper but it's the same all over.”

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Posted 2 years ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“Excellent transaction. Very fast delivery!! Highly recommended”

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Posted 2 years ago

Thank you for your kind words! We're thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 2 years ago

“Offered the product with enormous shipping cost. Ok, I was willing to pay because I needed the item & no one else was offering the item. 4 days later, I get a cancellation notice. Update your site”

Helpful Report

Posted 2 years ago

We pride ourselves on getting our customers what they need and we are sorry that could not happen here, due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. Sometimes suppliers only tell us an order is being cut once we receive our final delivery confirmation, usually on the day our order arrives to us. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 2 years ago

“The order arrived at the stated day and time. It was packaged perfectly, with no damage, and the contents well preserved. Will order from this company again without hesitation.”

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Posted 2 years ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 2 years ago

“The buns are not fresh and the presentation is unacceptable. The buns are damaged and appearance is poor. I purchased these for an event and will not be able to use these buns.”

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Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see that you haven't reached out to our customer service team for assistance. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 2 years ago

“Great service to receive frozen food Unavailable in my area. I ordered 2 flavors bulk Ming’s Bings, best plant-based, gluten-free—you would buy in a restaurant. Arrived fully frozen—only complaint is the packing of the pastries themselves—bags too big, so pastries all broken, then bags all split & the pastry crumbs filled the boxes😢 repacked all in ziplocks —much better bcgouce, or Maybe double bag in tighter bags so they can’t move & bags don’t open Quick customer service—had order question that received immediate email acknowledgment & easy call the next day”

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Posted 2 years ago

Thank you so much for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 2 years ago

“Item ordered delayed till 12/21. Was told my payment method (paypal) wouldn't be charged until item shipped. Not true. I was charged!”

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Posted 2 years ago

Thank you for taking the time to leave us a review! It looks like the item you ordered is a special order item. As per the listing items that are considered special order are ordered just for you and can take a little longer to arrive from our suppliers. When you place an order with our company you will see a hold on your account for the order total. As items ship out the hold for that item will be released and the funds for that item will be taken. You may see multiple charges from us in your account, but you will never pay for more than the items we ship.

Posted 2 years ago

“great experience!”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“Decent shipping time, and was able to do my delivery request. Very satisfied!”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,960 reviews