FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,958 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,958 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second time I ordered acai blend. This time same container different ingredients and color and texture. I asked for a resolution. They told me by text there was nothing they will do for me. Horrible customer service. Failure to make things right. This company does not value customers and does not care about customer resolutions at. I will never order here again or recommend to anyone. Complete failure”

Helpful Report

Posted 2 years ago

Thank you or the feedback. Ill be happy to assist. I took a look at the item that you received and noticed the manufacturer of this item recently underwent a rebranding, which may have resulted in a different look of the labeling, but the product itself remains unchanged. If you have any further questions or concerns, please feel free to let us know. We appreciate your understanding and hope you enjoy your purchase!"

Posted 2 years ago

“The order was delivered as promised and the dinners were still frozen”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“Food order was quickly turned around and delivered. Seamless process. Will use them again!”

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Posted 2 years ago

Thank you for the feedback we really do appreciate your business. See you again soon!

Posted 2 years ago

“Ordering was uncomplicated, got order in ample time. Product came in tact. All good, thank you.”

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Posted 2 years ago

You’re certainly welcome! We are so glad we could get you the items you need.

Posted 2 years ago

“Fast shipping and was still completely frozen. Thanks”

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Posted 2 years ago

You’re certainly welcome! We are so glad we could get you the items you need.

Posted 2 years ago

“Arrived early and was perfect! Excellent company to partner with.”

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Posted 2 years ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 2 years ago

“Did not deliver! Have not received my purchase!!”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 2 years ago

“I ordered fresh yeast and the product arrived fast, wrapped and shipped with care to keep the product fresh. The product quality was exceptional and the price for product including shipping great. Would definitely buy again from that company and recommend it to others.”

Helpful Report

Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“Everything arrived as expected and in great condition. Thank you!”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“That was my first time ordering from you and I was satisfied with my order.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“Ordered about a week ago, I’ve received the two I ordered and they are going to work perfect !! Thanks so much !”

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Posted 2 years ago

You’re certainly welcome! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“Very quick delivery and package really well. I will definitely order items again.”

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Posted 2 years ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 2 years ago

“I love your service and website. Delivery was Awesome. You have products I can’t find anywhere else. I will be ordering again. Thank you”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 2 years ago

“service is great no problem i have order many time without know problems”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“I ordered frozen chocolate chip cookie dough. It arrived on time and was neatly packed. The dough was still frozen when I received it. It is a little pricey, but convenient. I will order again.”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“Your team and their work deserve a five star rating. Your company has a rich history with talented professionals that paved the way and remain the forerunner of this niche industry. My order has not been fulfilled, but I'm certain your skilled staff achieve excellence daily.”

Helpful Report

Posted 2 years ago

Thank you so much for the kind words we really do appreciate it. It looks like the item you ordered is a special order item. Items that are considered special order are ordered just for you and can take a little longer to arrive from our suppliers. Your item is due to arrive at our shipping facility on 12/28/2023, and will be shipped out to you shortly after it is processed. You will receive a separate email with tracking information once it is available. If you have any questions please feel free to reach out to us. We will be happy to help!

Posted 2 years ago

“I ordered some rainbow cookies in October,they came right on time and no damage. I ordered rainbow cookies and pinch cookies in December,and was disappointed by the damage to the rainbow cookies. The delivery was on time for both orders.”

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Posted 2 years ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 2 years ago

“My original order was for a product that you could no longer get. It was wonderful when you suggested a similar product! Customer service was outstanding and shipping was fast…thank you”

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Posted 2 years ago

We appreciate the review! Thank you for letting us make this right for you. See you again soon!

Posted 2 years ago

“Great deal it was plentiful enough for 15+ people”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“Great customer service and fast shipping”

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Posted 2 years ago

Thank you for the great review! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,958 reviews