FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,961 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,961 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My original order was for a product that you could no longer get. It was wonderful when you suggested a similar product! Customer service was outstanding and shipping was fast…thank you”

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Posted 2 years ago

We appreciate the review! Thank you for letting us make this right for you. See you again soon!

Posted 2 years ago

“Great deal it was plentiful enough for 15+ people”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“Great customer service and fast shipping”

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Posted 2 years ago

Thank you for the great review! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“We are really happy with the service and the product. . I'm looking forward for future service..”

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Posted 2 years ago

Thank you for the review. It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“I have found my online store for items that I like that are not found in stores. Sometimes comparable and sometimes a little high to prices that I would like to pay, but you know when you want it you want it!”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“Too expensive. Too slow. Sucks.”

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Posted 2 years ago

Hello, Thank you for the feedback. We understand the importance of affordable and timely delivery. We offer multiple shipping methods to provide options that suit different needs. We have a wide variety of products to fit all budgets. Please feel free to reach out to our customer service team, we would be more than happy to help you find something within your budget.

Posted 2 years ago

“Item arrived in short order, but will not be using product yet.”

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Posted 2 years ago

Hello, Thank you for reaching out. We are so happy to hear your order was delivered in a timely manor. If you have any questions please feel free to reach out to our customer service team, we would be happy to assist.

Posted 2 years ago

“The order was very late. Still not arrived .”

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Posted 2 years ago

Hello, Thank you for the review, ill be happy to assist. I'm showing your order has shipped from our warehouse and is expected to be delivered on Wednesday December 20th. For any updates on your shipment please refer to the tracking link sent to your email. If you have any questions please feel free to reach out to our customer service team, we would be more than happy to assist.

Posted 2 years ago

“Ultra fast delivery and very affordable!”

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Posted 2 years ago

Thank you so much for the kind words! We really do appreciate your business. See you again soon.

Posted 2 years ago

“I bought cliff bars. I didn’t open any of the cliff bars but I tested them to see how soft they were. They were a little hard. They had a due date of march 24 on them at least. I will never buy from this company again. Cheaper to buy from the cliff company anyway.”

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Posted 2 years ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 2 years ago

“The product I had ordered was available and shipped timely. Thank you.”

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Posted 2 years ago

You’re certainly welcome! It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“Excellent service & crazy fast delivery. Packaged so well...product arrived completely in tacked. Always order is secured...I'm a forever customer”

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Posted 2 years ago

Thank you for the awesome review we appreciate your business. See you again soon!

Posted 2 years ago

“Ordered on December 3 and still have not received my order.”

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Posted 2 years ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 2 years ago

“Customer Service was fantastic! Our order was delivered before schedule. The items were packed to ensure safety and security during shipping. Definitely will be ordering again!”

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Posted 2 years ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 2 years ago

“I needed gluten free lasagna noodles and they came in a timely fashion and beautifully packed in a cooler with dry ice. Terrific experience!”

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Posted 2 years ago

Thank you for the review! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“Order came a day apart—which was okay1-and still frozen. Have only baked a few so far and they were good”

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Posted 2 years ago

Thank you so much for the kind words! We really do appreciate your business. See you again soon.

Posted 2 years ago

“Always on time, well packed with no damage. Fair price and in stock.”

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Posted 2 years ago

Thank you so much for the kind words! We really do appreciate your business. See you again soon.

Posted 2 years ago

“Delivery was on time, food was fresh and delicious. Everything we expected. I would definitely recommend foodservicedirect.com.”

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Posted 2 years ago

Thank you so much for the recommendation! We really do appreciate your business. See you again soon!

Posted 2 years ago

“I am so glad I found a place to order in bulk and at a reasonable price range. I am happy with the products available and delivery services.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“Waited and waited for item to be shipped. Item canceled. Said item would not be charged for until shipped. Item was charged for the day item was ordered. STILL have not been refunded my money!!!! Is this place a scam???”

Helpful Report

Posted 2 years ago

Thank you for the feedback. We pride ourselves on getting our customers what they need and we are sorry that could not happen here, due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. Since you paid via ApplePay your refund is processed via them. If you still do not see your refund please feel free to reach out to ApplePay for assistance.

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,961 reviews