FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,957 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,957 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our orders have been filled and shipped quickly and items received on time.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“Order arrived in good time and frozen in great box to keep muffin mix frozen to use in couple of days And the muffin mix is a family favorite”

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Posted 2 years ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 2 years ago

“I was pleased to find a company that had the size, quantity and product I was looking for with the ability to ship it directly to me at a price that was reasonable.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“I have used FSD for a few months now. Wow! Love this service and the care they take in packaging means my food is safe and fresh. Thank you FSD!”

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Posted 2 years ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 2 years ago

“Hello. I've written about this product before, which is great; but this time it's about the service. FSD as always, has managed to provide an expedited delivery. The product as always, is in terrific, undamaged, condition. Suffice it to say, I will continue using FSD to administer my food desires. Ken J.”

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Posted 2 years ago

“Great selection and service with fast shipping”

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Posted 2 years ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 2 years ago

“I was extremely pleased with my transaction with Food Service Direct. The item I ordered I used to be able to purchase at Gordon Food Service, but was no longer available. I was happy to find it available for purchase at Food Service Direct. The ordering, shipping and delivery process was easy and quick. I will definitely do business with them again.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“food came on time and still cold!”

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Posted 2 years ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 2 years ago

“Very pleased, found an item not available locally and it arrived in good condition.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 2 years ago

“These are my favorite cookies! Bake them on an aluminum cookie tray lined with aluminum foil for 17 min @ 350.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 2 years ago

“I absolutely love the sugar cookie dough that is purchased from your company. This is the best cookie dough I have ever baked. It is a big hit every year at Christmas and I have to make sure I order it early in order to get it in time for my family.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 2 years ago

“Great company”

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Posted 2 years ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 2 years ago

“Product as described. Fast shipping.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“Placed an order. My account was debited for the full amount. One month later, no items and nothing from the company on the status. Had to call and find out items are out of stock with no available date. Customer service was helpful but why did I have to call them??”

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Posted 2 years ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 2 years ago

“Shipment was fast. Price was better than others. Great job.”

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Posted 2 years ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 2 years ago

“Using FSD was a great experience. My order came exactly when they said they would, the packaging was amazing as they used dry ice to keep everything frozen and additionally the product only has maybe one other place to get it and they jacked up the price. Here, the cost was extremely reasonable. Thanks FSD! I’ll be shopping later!”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“found exactly what I was looking for and it arrived quickly.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 2 years ago

“FoodService took care of my problem right away!”

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Posted 2 years ago

We appreciate the feedback! Thank you for letting us make this right for you. See you again soon!

Posted 2 years ago

“Ordered items arrived within the quoted time, frozen items were packaged excellently and remained so on arrival.”

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Posted 2 years ago

Thank you for the feedback! We are so happy we are able to get you these items. We really do appreciate your business.

Posted 2 years ago

“Second time I ordered acai blend. This time same container different ingredients and color and texture. I asked for a resolution. They told me by text there was nothing they will do for me. Horrible customer service. Failure to make things right. This company does not value customers and does not care about customer resolutions at. I will never order here again or recommend to anyone. Complete failure”

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Posted 2 years ago

Thank you or the feedback. Ill be happy to assist. I took a look at the item that you received and noticed the manufacturer of this item recently underwent a rebranding, which may have resulted in a different look of the labeling, but the product itself remains unchanged. If you have any further questions or concerns, please feel free to let us know. We appreciate your understanding and hope you enjoy your purchase!"

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,957 reviews