FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,956 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,956 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received my order.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 2 years ago

“Ordered on the 15th said it would be 3-5 days… the status now reads it’ll be here on 12/27/23”

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Posted 2 years ago

Hello, Thank you for the feedback, I'll be happy to assist. I took a look at your order and noticed the item you ordered has a processing time of 3-5 business days. Your order shipped out of our warehouse and is on its way to you. A tracking link has been emailed to you. If you need any assistance please feel free to reach out to us, we would be happy to help.

Posted 2 years ago

“Received my order quickly.”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“I was very happy to be able to get the Duncan Hines Fudge Butter Cake Mix. Could not get it anywhere locally. Everyone was so polite and professional. Received order exactly as promised. Will be ordering again. .”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 2 years ago

“Never came…..”

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Posted 2 years ago

Hello, Thank you for the feedback, Ill be more than happy to assist finding your package. Please feel free to reach out to our customer service team at Customerservice@foodservicedirect.com or mia.foster@foodservicedirect.com. We would be happy to help. Thank you.

Posted 2 years ago

“This product was easy to order in came in two days. The cookies were packaged in a Styrofoam cooler with dry ice and remained cold until I got home from work. The cookies are delicious and easy to bake and their freshness last for days.”

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Posted 2 years ago

Thank you so much for the kind words! We really do appreciate your business. See you again soon.

Posted 2 years ago

“Love the crumble, so hard to find?”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 2 years ago

“Fair price and fast delivery of exactly what I wanted.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad we could get these to you.See you again soon!

Posted 2 years ago

“I must admit that I was nervous about this purchase but they supersede my expectations. Breakfast sausage were still frozen. Delivery was swift and packaged very well. I will definitely shop with you all again.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 2 years ago

“Custom order, couldn't find my favorite veggie burger anywhere! Great price and shipping cost with Food Serice Direct. Great communication, excellent packaging and shipping. Great experience! Highly recommend!”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 2 years ago

“Need to be on top of inventory better and not sell stuff you dont have.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We apologize for the inventory issue, and we're working to improve our processes. Your input helps us enhance our service. If you have any specific concerns or need further assistance, please reach out to our customer service. We appreciate your understanding

Posted 2 years ago

“I was unable to find cake yeast in our local grocery stores so was happy to find you could deliver it. My order arrived on time so I'm able to make Grandma's recipe for dinner rolls for Christmas! Thank you!”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 2 years ago

“Order never shipped and was never refunded.”

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Posted 2 years ago

“On time. Well packaged.”

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Posted 2 years ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 2 years ago

“Best prices for cleaning products that I use.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“This is such a good place to shop for sure. I am well pleased visiting their site, placing my orders,and getting fast shipping with no problems at all. I love those buns, they're the best ever. Many thanks to you.”

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Posted 2 years ago

Thank you for the review! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“Seed of delivery Great. Shipping is rather expensive, still less than buying 15 2 LB. boxes.”

Helpful Report

Posted 2 years ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 2 years ago

“pleased with delivery.”

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Posted 2 years ago

Thank you for the review! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 2 years ago

“The delivery was great and I'm enjoying my chuck wagon sandwiches that I haven't had for years!”

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Posted 2 years ago

Thank you for the great review! We are so glad we could get these to you. See you again soon!

Posted 2 years ago

“Pleased with everything! My one gripe is the size of the styrofoam container my items came in…Huge”

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Posted 2 years ago

Thank you for the review. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,956 reviews