FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“FoodServiceDirect found the items I was looking for and sent them to me. No complaints! Great service.”

Helpful Report

Posted 1 year ago

Thank you so much for leaving a 5-star rating for FoodServiceDirect.com! We are thrilled that you had a great experience with our service. We sincerely appreciate your kind words and the time you took to share them.

Posted 1 year ago

“Frozen product arrived very frozen and timely”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to rate FoodServiceDirect.com with five stars! We are thrilled to hear that you had a positive experience with us. We are particularly delighted to read your comment about our frozen products. We take great pride in ensuring their quality and freshness, so it's fantastic to know that your frozen product arrived very frozen and timely.

Posted 1 year ago

“I am very happy with FoodServiceDirect, they have a variety of items to help your business grow. Excellent customer service communication in helping you with any questions you might have.”

Helpful Report

Posted 1 year ago

Your kind words mean a lot to us, and we are delighted to know that you are very happy with FoodServiceDirect. Our goal is to provide our customers with a wide range of products to support the growth of their businesses. Additionally, we take great pride in offering excellent customer service and ensuring smooth communication to assist you with any inquiries you may have.

Posted 1 year ago

“excellent customer service, my order came on time , packed in ice, no complaints”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5-star rating of FoodServiceDirect.com! We greatly appreciate your feedback and are thrilled to hear about your positive experience. It's fantastic to know that we could provide excellent customer service and ensure your order arrived on time, perfectly packed in ice. We sincerely value your support and look forward to serving you again in the future.

Posted 1 year ago

“I am very happy being able to order the quoin meat crumbles from you because I cannot find them in the grocery store anymore. Your service and delivery is excellent.”

Helpful Report

Posted 1 year ago

We are thrilled to hear that you are very happy with our service and delivery. Your satisfaction is our top priority, and it brings us joy knowing that we have been able to meet your expectations. We understand that sometimes it can be challenging to find certain products in local grocery stores, and we are glad to be able to provide you with the Quorn meat crumbles you love.

Posted 1 year ago

“Delivery is quick. Food preservation is excellent”

Helpful Report

Posted 1 year ago

Quick delivery is one of our top priorities, and we are glad that it met your expectations. It is fantastic to know that you have noticed and appreciated that aspect of our service.

Posted 1 year ago

“Bought salad dressing online because it what is used at one of our favorite pizza restaurants, Uptown Pizza in Youngstown Ohio. Found what I needed. Very easy. Checkout was good. Shipping time was acceptable.”

Helpful Report

Posted 1 year ago

We are delighted to have been able to provide you with the salad dressing you were looking for, especially since it is used at one of your favorite pizza restaurants, Uptown Pizza. We always aim to make finding the products you need as easy as possible, and we're glad we were able to meet your expectations.

Posted 1 year ago

“I order handy crab meat and it’s always fabulous”

Helpful Report

Posted 1 year ago

Your loyalty as a customer means the world to us. We strive to consistently provide top-notch products and excellent customer service. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

Posted 1 year ago

“It was easy to order my Chai Tea and delivery was very quick.”

Helpful Report

Posted 1 year ago

It's great to hear that you found it easy to order your Chai Tea and that our delivery was very quick. We always strive to provide a seamless and efficient shopping experience for our valued customers like you.

Posted 1 year ago

“Very helpful and quick delivery.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us a 5-star rating on FoodServiceDirect.com! We truly appreciate your positive feedback and support.

Posted 1 year ago

“Good happy...thanks”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star rating of FoodServiceDirect.com! We truly appreciate your support and are delighted to hear that you had such a positive experience with us. Good happy customers like you are the reason we do what we do, and we cannot thank you enough for your kind words.

Posted 1 year ago

“My order came fully frozen.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to give FoodServiceDirect.com a 5-star rating! We greatly appreciate your positive feedback and are thrilled to hear that you had a fantastic experience with us. We are glad that your order came fully frozen and met your expectations. We strive to provide the utmost quality and freshness with our products, and it gives us great satisfaction to know that we have succeeded in doing so for you.

Posted 1 year ago

“I bought a block of cheese. It is delicious.”

Helpful Report

Posted 1 year ago

Thank you so much for giving FoodServiceDirect.com a 5-star rating! We truly appreciate your kind feedback and are thrilled to hear that you had a great experience with us. We take pride in offering high-quality products and ensuring customer satisfaction.

Posted 1 year ago

“Unfortunately, I had my first Shipment of protein bars left on a truck during a hot day so all my bars were melted. But food service got right on it and replace them immediately. That is great customer service! Thank you!”

Helpful Report

Posted 1 year ago

We are truly sorry to hear about the unfortunate incident with your first shipment of protein bars. We understand how frustrating it must have been to receive melted bars due to the hot weather conditions. However, we are glad to hear that our team promptly addressed the issue and provided you with a replacement right away. We believe that great customer service includes promptly resolving such mishaps, and we are thrilled to know that we were able to meet your expectations in that aspect.

Posted 1 year ago

“Excellent company. Will continue ordering from them.”

Helpful Report

Posted 1 year ago

It's fantastic to know that you consider us an excellent company and that you plan to continue ordering from us. We value your loyalty and are committed to providing top-quality products and exceptional service every time.

Posted 1 year ago

“My order was great! Food was perfect and the delivery was quick and right to my front door. Thank you”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5-star rating of FoodServiceDirect.com! We greatly appreciate your kind feedback and are thrilled to hear that you had a great experience with your order. We strive to provide our customers with the best quality products and efficient service, so it's truly rewarding to know that we were able to meet your expectations. Your satisfaction is our utmost priority, and we are grateful for your support.

Posted 1 year ago

“Fast delivery. Pleased with purchase”

Helpful Report

Posted 1 year ago

Thank you so much for giving FoodServiceDirect.com a 5-star rating! We truly appreciate your positive feedback and are delighted to know that you were pleased with your purchase. We strive to provide fast delivery and ensure that our customers are satisfied with their orders, so hearing your kind words has made our day. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

Posted 1 year ago

“Product was great, dont' overcook in oven or the TEX MEX rolls get too hard, delivered on time as promised...will definitely buy again!”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star rating of FoodServiceDirect.com! We greatly appreciate your feedback and are thrilled to hear that you had a fantastic experience with us. Moreover, we are pleased that you enjoyed our products. We understand the importance of cooking instructions, and we appreciate your tip about not overcooking the TEX MEX rolls in the oven. Your advice will certainly be helpful to other customers.

Posted 1 year ago

“Fast shipping, high quality products.”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star rating of FoodServiceDirect.com! We are thrilled to hear that you had a fantastic experience with us. Fast shipping and high quality products are two important aspects we strive to provide to our valued customers, so we are delighted to know that we met your expectations.

Posted 1 year ago

“Very delicious”

Helpful Report

Posted 1 year ago

Thank you so much for your outstanding 5-star rating of FoodServiceDirect.com! We are truly grateful for your loyalty as a customer and we would like to express our sincerest gratitude for choosing us.

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews