FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product i ordered showed up in a timely manor and very well packaged in rugged coolers with plenty of dry ice fornthe trip.”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and safely. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“Great communication and fantastic customer service!”

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Posted 1 year ago

We're grateful for your comment and appreciate your trust in our brand. We'll continue to work hard to make sure that you always have a positive experience with us

Posted 1 year ago

“Ordered online, delivery on time, perfectly packed. Thank you”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“Great service and delivered when promised!”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“I thought I had waited to long to order crab legs for a Labor Day feast. But I was pleasently surprised when my order of 30 lbs of crab legs showed up only three days after I ordered them. The packaging was a shrink wrapped styrofoam cooler with dry ice and the crab legs inside. When I opened them up everything was still frozen solid. Couldn't be happier.”

FoodServiceDirect.com 5 star review on 1st October 2024

Helpful Report

Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and safely. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“Macarons were delicious and worth the price. I used them as wedding favors for my wedding and they were a huge hit.”

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Posted 1 year ago

Thank you for trusting us with your order and allowing us to be a part of this special day!

Posted 1 year ago

“There was a problem with my order but thanks to the excellent customer service personal it was quickly resolved to my satisfaction. I will continue to shop online with food service direct.”

Helpful Report

Posted 1 year ago

We appreciate the feedback! Thank you for letting us make this right for you. See you again soon!

Posted 1 year ago

“Very pleased from the start to the delivery. Product came on time and in a styrofoam cooler w/plenty of dry ice to insure product safety and quality. Thanks and I will definitely recommend and use again. Mike W.”

Helpful Report

Posted 1 year ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 1 year ago

“I ordered the 7 oz chicken cordon bleu for. Wedding dinner. It arrived well bundled with dry ice. The chicken was delicious. Very good quality.”

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Posted 1 year ago

Thank you for taking the time to leave us a review! Weddings can be very stressful, I am so happy to hear we could help take one thing off your plate.

Posted 1 year ago

“Online ordering was simple, product received in good condition 5 days later. The sturdy foam packaging is very effective but I wish there was a way to recycle or return these large foam containers, or to use cardboard instead.”

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Posted 1 year ago

Thank you so much for taking the time to leave a review! We are working on a recycling program for our coolers. We hope to have more information soon :)

Posted 1 year ago

“Exactly what I ordered and delivered in great condition at a good price.”

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Posted 1 year ago

Thank you for taking the time to leave a review! We are happy you found us.

Posted 1 year ago

“I ordered the white peach puree and was concerned that it might not arrive frozen. My concerns were completely unfounded. The packaging was excellent. Thrilled with everything about this order.”

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Posted 1 year ago

Thank you so much for the wonderful review! Shipping frozen can be tricky but even if something did go wrong our team is here to help!

Posted 1 year ago

“Ordering is easy, great quality/price and l know when to expect my order. This is important, since l order vegan butter. It’s perishable!”

Helpful Report

Posted 1 year ago

Thank you for the great review! We are proud to be able to get your butter to you in a great condition!

Posted 1 year ago

“Excellent communication and customer support.”

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Posted 1 year ago

Thank you so much for the review! We appreciate you and your trust in our company.

Posted 1 year ago

“So efficient and fast service. Excellent quality.”

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Posted 1 year ago

We're delighted to hear that you enjoyed your purchase and our service. Thank you for leaving such a wonderful review and for choosing us. We can't wait to welcome you back!

Posted 1 year ago

“Very satisfied with there on time delivery service. 👍🏼”

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Posted 1 year ago

It was a pleasure serving you! Thank you for your order and for the kind review. We're happy to know you're pleased with your purchase. If you have any questions or need further assistance, don't hesitate to reach out.

Posted 1 year ago

“Great options, great variety, and pretty fast delivery time. I used the Styrofoam coolers to store my fur baby's treats 🤣”

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Posted 1 year ago

We appreciate your business and the great feedback!

Posted 1 year ago

“Very good service and fast delivery. Will definitely order from them again.”

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Posted 1 year ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 1 year ago

“I have order the Sea Salt Amish Butter in 6 pack. It is a lower price than anywhere on the internet. Easy to access to order any of their products and packaging is well done and delivery is fast with pristine proctive shipping container. Butter is still frozen when delivered in this Hot Texas heat. THey are my go to company everytime.”

Helpful Report

Posted 1 year ago

Thank you for your kind words! We're thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 1 year ago

“I was able to find a product that was taken out of my local stores. The ordering process was easy and the shipping was great. Thank You!”

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Posted 1 year ago

Thank you for the great feedback! We are so happy we could get these for you!

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews