FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best gluten free buns, and we've tried a lot. We're so happy we found them.”

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Posted 1 year ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for, and hope to see you again soon.

Posted 1 year ago

“Perfect! Thank you!”

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Posted 1 year ago

You are very welcome and thank you for your review! It was a pleasure serving you, and we hope to see you again soon.

Posted 1 year ago

“Excellent taste and customer service stays on top of order. Fast delivery!! Kudos!!”

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Posted 1 year ago

Thank you for the awesome feedback, we appreciate your business. We hope to see you on foodservicedirect.com again soon!

Posted 1 year ago

“Always receive excellent service.”

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Posted 1 year ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 1 year ago

“Excellent service and delivery. The product is top quality and the prices are great. The website is easy to navigate and order. I have ordered from Food Service Direct numerous times and have been satisfied with every order. Thank you.”

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Posted 1 year ago

Thank you for your wonderful review. We are thrilled to hear you are happy with our service and we cant wait to see you on foodservicedirect.com again!

Posted 1 year ago

“Extremely fast shipping and great prices.”

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Posted 1 year ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 year ago

“Experienced your product when my wife was in heart hospital. Tried to find it retail. Not offered locally. Was so impressed I ordered a case directly from you. Awesome product. Better than any other similar products from other companies.”

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Posted 1 year ago

Thank you so much for your kind words! We're thrilled to hear that our product made such a positive impression during a challenging time. We look forward to serving you again in the future!

Posted 1 year ago

“Received order quickly, within a few days. apparently a box had slightly leaked as a few cartons were frozen together.”

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Posted 1 year ago

Thank you for your kind words! We are thrilled to hear that your order arrived on time. Please contact our customer service team at 855-705-0755 for any order issues. We look forward to serving you again soon!

Posted 1 year ago

“I am very pleased with Food Service Direct. So far their costumer service has been impecable and I will continue to work with them as much as possible.”

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Posted 1 year ago

Thank you for the great feedback! We are so happy to hear you had a positive experience with our customer service team. We hope to see you again soon!

Posted 1 year ago

“Item ordered was received very well packaged.”

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Posted 1 year ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 1 year ago

“Very good service.delivary was great too.got my benefit bars still frozen.”

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Posted 1 year ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 1 year ago

“Excellent service. Love the breadsticks and will definitely order from you again”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“Very good service . I was really happy with my order”

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Posted 1 year ago

Thanks for the great feedback! We appreciate it. See you soon.

Posted 1 year ago

“I had been looking for my family's favorite popcorn. The places I have contacted, required me to order much more than I needed. When I called FoodServiceDirect, the agent was very sweet and helpful. She explained to me that I could order how much I wanted to purchase WHEN I was READY to purchase AND it was less costly, which was a big bonus. The agent took my order and made me and my family very happy! I will making other purchases from FoodServiceDirect in the future♥”

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Posted 1 year ago

Thank you for your review! We are glad you got to connect with one of our live agents. We hope to see you on foodservicedirect.com again soon!

Posted 1 year ago

“Very good service, frozen items are packaged properly and emails are sent to provide updates when to expect deliveries.”

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Posted 1 year ago

Thank you for the great review! We are so glad to hear your experience was a great one. Hope to see you on foodservicedirect.com again soon.

Posted 1 year ago

“FoodServiceDirect is always easy to order from and very responsive in communication”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 1 year ago

“very good service, very efficient”

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Posted 1 year ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 1 year ago

“Excellent service and delivery!”

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Posted 1 year ago

Thank you for your feedback! We are delighted to hear you are happy with our service. We hope to see you on foodservicedirect.com again soon!

Posted 1 year ago

“Pleasure to deal with FSD. Great customer service.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 1 year ago

“I appreciate them for having my tortillas!”

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Posted 1 year ago

Thank you for the feedback! We are happy that we were able to get you the item you were looking for, and hope to see you again soon.

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews