FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my apple pie egg rolls! Tasty and is well received by my customers”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly. Hope to see you again!

Posted 1 year ago

“I truly enjoyed the acai sorbet 3 gallon. Very delicious. Thank you!”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“Food arrived still frozen and on time.Can't ask for more.”

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Posted 1 year ago

Thank you so much for the review! We are happy to hear everything arrived in perfect condition!

Posted 1 year ago

“Great dependable service”

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Posted 1 year ago

We appreciate your business and the great feedback!

Posted 1 year ago

“Excellent product delivered in perfect condition in a timely manner - frozen açaí for a party with Brazilian friends. Muito legal! Super cool! 😎”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and safely. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“Delivered timely and at a very reasonable price”

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Posted 1 year ago

Dear Carl, Thank you so much for your wonderful 5-star rating of FoodServiceDirect.com! We truly appreciate your support and are thrilled to hear that you had an excellent experience with us. We strive to provide our customers with top-notch service, and we are delighted to know that your order was delivered timely and at a very reasonable price. Your satisfaction is our utmost priority, and we are glad that we met your expectations. If there is anything else we can assist you with in the future, please do not hesitate to reach out. We look forward to serving you again and providing you with more great products and exceptional service. Thank you once again for choosing FoodServiceDirect.com!

Posted 1 year ago

“Shipment of my order exceeded expectations. Thanks!”

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Posted 1 year ago

We are thrilled to have you as part of the Foodservice direct family! Thank you for sharing your kind words with us.

Posted 1 year ago

“Very good service”

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Posted 1 year ago

Thank you for your excellent 5-star rating of FoodServiceDirect.com! We sincerely appreciate your support and are thrilled to hear that you had a positive experience with our service. Your satisfaction means the world to us, and we strive to provide very good service to all our valued customers. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again soon!

Posted 1 year ago

“Everything i get from you it always exactly what i order”

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Posted 1 year ago

Thank you so much for your amazing 5-star rating of FoodServiceDirect.com! We truly appreciate your feedback and are thrilled to hear that you had such a positive experience with us. Everything I get from you is always exactly what I order. It's customers like you that make our job incredibly rewarding. We are grateful for your loyalty and support throughout your journey with us. Please don't hesitate to reach out if you ever need any assistance or have any questions. We're here to provide you with the best service possible.

Posted 1 year ago

“Finding my desired product on the website was easy. Products ordered were delivered in a timely manner on the expected date. Food was packed with hot ice keeping it cool.”

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Posted 1 year ago

Thank you so much for the review! We are happy to hear everything arrived in perfect condition!

Posted 1 year ago

“I was very pleased”

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Posted 1 year ago

Thank you for the review! We appreciate your business.

Posted 1 year ago

“Fast delivery for quality Products”

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Posted 1 year ago

Thank you for taking the time to leave a review and trusting us with your order!

Posted 1 year ago

“FoodserviceDirect is a great company with wonderful products. They stand behind their products and replace anything that is wrong. Thank you.”

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Posted 1 year ago

Thank you so much for your kind words, we are so happy to have you as part of the FSD family. We know things go wrong from time to time and thank you for always allowing us the opportunity to make it right.

Posted 1 year ago

“I ordered the spanakopita for a wedding I was throwing. It arrived frozen. All I had to do was put it in the freezer until it was time to heat them up. The directions were simple. It was a hit! Easy too. Everyone loved it!! Thank you👏🏻”

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Posted 1 year ago

Thank you so much for the review! We are happy to hear everything arrived in perfect condition! Thank you for allowing us to be a part of this special day.

Posted 1 year ago

“Speedy service. Will definitely reorder”

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Posted 1 year ago

Thank you for trusting us with your order!

Posted 1 year ago

“Arrived frozen and ready to put In freezer, will purchase from them again.”

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Posted 1 year ago

Thank you so much for the review! We are happy to hear everything arrived in perfect condition!

Posted 1 year ago

“Good service yet slightly slow shipping.”

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Posted 1 year ago

Thank you for taking the time to leave a review! We offer expedited shipping options at checkout and are looking into ways to get orders to customers faster!

Posted 1 year ago

“All arrived in good condition.”

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Posted 1 year ago

Thank you for the review! We appreciate your business.

Posted 1 year ago

“So happy we ordered from FoodServiceDirect. The order came in packaged for food safety and the food was high quality!”

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Posted 1 year ago

Thank you for trusting us with your order! We are happy to hear everything arrived in perfect condition!

Posted 1 year ago

“This is one of those few companies that deserves and earns my complete trust, and even more my sharing with others. Orders are handled quickly, accurately, with care for the product as well as for disposal of packing methods. And their Customer Service is awesome indeed. They remind me of an old piece of wisdom from my Dad - "It's not just ˆwhatˆyou do that matters, it ˆhow* you do it that matters more. That's Food Service Direct. My thanks and admiration. MJ”

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Posted 1 year ago

Thank you so much for the wonderful review. Your kind words mean so much to us. We appreciate your trust.

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews