FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So happy to find this company! All of the customer service women are great! Couldn't find my everyday cereal when I moved from north to south, they have it and I order it regularly.”

Helpful Report

Posted 2 years ago

Thank you for the feedback! We are so glad we are able to get you the item you were looking for. See you soon!

Posted 2 years ago

“Couldn’t find product anywhere until I found this company. Fast shipping.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to get you the item you were looking for. See you soon!

Posted 2 years ago

“Fast shipping, great products!”

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Posted 2 years ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 2 years ago

“product arrived on time and with no damage.. thank you”

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Posted 2 years ago

You’re certainly welcome! We appreciate your business. See you soon!

Posted 2 years ago

“Ordered Ember Farms sausage Pattie’s. Delivery as promised. Fast service and excellent quality. Will order again.”

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Posted 2 years ago

Thank you for the feedback. We look forward to your continued business. See you soon!

Posted 2 years ago

“Amazing selection, very good shipping and outstanding delivery.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“Fast shipping, always arrives well packed in good condition, amazing choices of our favorite brands, highly recommend for anyone stocking up and tired of high priced grocery store items. Will buy again and have told friends about you.”

Helpful Report

Posted 2 years ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 2 years ago

“Delicious. Even better when you dunk them in your coffee.”

Helpful Report

Posted 2 years ago

Thank you for the great feedback! We are so happy we could get these for you!

Posted 2 years ago

“The product I ordered was delivered in a timely manner, like very quickly. It was packaged appropriately so it would not spoil. Always have good luck with my orders”

Helpful Report

Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“Awesome Awesome Awesome”

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Posted 2 years ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 2 years ago

“great quality, fast shipping. honored a price mistake on the website even. that's above and beyond.”

Helpful Report

Posted 2 years ago

We appreciate the feedback! Thank you for letting us make this right for you.

Posted 2 years ago

“The shipping time is incredibly fast. I’ve ordered twice in the past month and I am so happy to have found this source. The product has been packaged extremely well, also.”

Helpful Report

Posted 2 years ago

We appreciate the feedback! Thank you for letting us make this right for you.

Posted 2 years ago

“Very happy with my purchase. Shipping from Food service direct always very fast.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“Excellent source for my product.”

Helpful Report

Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 2 years ago

“Great service! Fast service wonderful cold box arrived packed perfectly and very cold”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 2 years ago

“Quick delivery. Soup was good.”

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Posted 2 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 2 years ago

“Always satisfied with my orders. Shipping is fast and always protected. Only place I can get my favorite cookies!”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 2 years ago

“Soup was terrible more broth and more chicken and noodles”

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Posted 2 years ago

Thank you for the feedback. I do apologize you are not happy with your order. Please reach out to our customer service team we would be happy to help you find something that you like.

Posted 2 years ago

“I ordered the macarons. They were fresh & none was broken & perfect bite size.”

FoodServiceDirect.com 5 star review on 12th February 2023

Helpful Report

Posted 2 years ago

Thank you for the great feedback! We are so happy we could get these to you! Hope to see you soon.

Posted 2 years ago

“Great product, fast shipping”

Helpful Report

Posted 2 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews