FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent staff. Very concerned about their customers. Their communication kept me abreast of my purchase. Kudos to the support team!!”

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Posted 3 years ago

Thank you for the great feedback! We are glad we could be there for you. Hope to see you soon!

Posted 3 years ago

“The service was good and mom got her case and only ate one. She passed away”

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Posted 3 years ago

Thank you for taking the time to leave us a review. We are so sorry to hear about your mother. Keeping you in our thoughts.

Posted 2 years ago

“So happy with our cookies. This is the only place to find the. Shipping is pricey but worth the Christmas nostalgia”

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Posted 3 years ago

Thank you for the feedback! We are so glad we are able to get you the item you were looking for. See you soon!

Posted 3 years ago

“My ordered arrived quickly! Thank you!”

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Posted 3 years ago

You’re certainly welcome! We appreciate your business. See you soon!

Posted 3 years ago

“Excellent product!!”

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Posted 3 years ago

Thank you for the great feedback! We are so happy we could get these for you!

Posted 3 years ago

“Had always shown me great courtesy and helpful customer service.”

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Posted 3 years ago

Thank you for the great feedback! We are glad we could be there for you. Hope to see you soon!

Posted 3 years ago

“These Chocolate Loving Spoon Cakes are the Most Delicious decadent cake my family and I have ever eaten. I will definitely continue to purchase these delightful dessert for my family!!!”

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Posted 3 years ago

Thank you for the feedback! We are thrilled to have you as part of the Food service direct family!

Posted 3 years ago

“Item received in timely manner”

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Posted 3 years ago

Thank you for the great feedback! We are so glad we could get these to you.

Posted 3 years ago

“Guava Puree is exactly what we were looking for.”

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Posted 3 years ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 3 years ago

“FoodServiceDirect is one of the best places to get food items shipped directly to your door. It is easy to order, and every order has been accurate and arrived quickly.”

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Posted 3 years ago

Thank you for the feedback! We are thrilled to have you as part of the Food service direct family!

Posted 3 years ago

“Just what i ordered”

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Posted 3 years ago

We appreciate your business and the great feedback!

Posted 3 years ago

“Fast, efficient service”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 3 years ago

“Awesome service and speedy shipping. Frozen goods were packed with dry ice and arrived still perfectly frozen.”

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Posted 3 years ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 3 years ago

“Wonderful service. Order shipped really quick.”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 3 years ago

“As always my products were well packaged and kept at proper temperatures for safe arrival. I am always happy with FoodServiceDirect.”

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Posted 3 years ago

Thank you for taking the time out of your day to leave us such wonderful feedback

Posted 3 years ago

“My order was shipped promptly. Packing job was awesome. I will definitely will do business with Food Service Direct again in the near future. You will not be disappointed.”

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Posted 3 years ago

Thank you for the feedback. We look forward to your continued business. See you soon!

Posted 3 years ago

“Easy order and received on good shape”

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Posted 3 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 3 years ago

“The tart cherries came quickly and fully frozen. They were perfectly pitted , made wonderfully pies! I was impressed and would order again.”

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Posted 3 years ago

Thank you for the feedback. We look forward to your continued business. See you soon!

Posted 3 years ago

“Fast and reasonably priced.”

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Posted 3 years ago

Thank you for the feedback we appreciate your business!

Posted 3 years ago

“Great website, easy to work with. Great update on order delivery.”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 3 years ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews