FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product shortages have become common at local food stores. I prefer to buy local but after searching several outlets I went online and discovered Food Service Direct. They had the product we wanted, at reasonable prices. Our order was delivered undamaged and on time (4 days later). We will use Food Service Direct again. the whole process went great.”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 3 years ago

“Found a Hard to find furniture Polish item, at a great price, and available. Quick shipping and well packaged. Great Christmas gift. I Recommend this company. Take a look at their website.”

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Posted 3 years ago

Thank you so much for the recommendation! We appreciate your business

Posted 3 years ago

“Expertly packed and safely shipped in sturdy, appropriate overcartons.”

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Posted 3 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 3 years ago

“Great customer service”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 3 years ago

“My order arrived on time and still frozen. The price was also comparable to where I've been buying. Great job”

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Posted 3 years ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 3 years ago

“Perfect transaction.”

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Posted 3 years ago

Thank you for taking the time out of your day to leave us such wonderful feedback

Posted 3 years ago

“I bought a hard to find product on the northern great plains. Knorr Professional Clam Base. I was real happy with the price, free shipping and grand product that I need to make the top quality salmon chowder. Not farmed salmon.”

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Posted 3 years ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 3 years ago

“Thank you for your good service”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 3 years ago

“Love my cheese balls but wish they were in a smaller pack-5 bags for 2 retired people is a bit much🤣”

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Posted 3 years ago

Thank you for the feedback! We are thrilled to have you as part of the Food service direct family!

Posted 3 years ago

“Food Service Direct filled my order quickly and delivered it without a hitch. I will order again from them without hesitation.”

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Posted 3 years ago

Thank you for the feedback! We are thrilled to have you as part of the Food service direct family!

Posted 3 years ago

“package with care, prompt shipping and delivery.”

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Posted 3 years ago

Thank you for the great feedback! We are so glad we could get these to you.

Posted 3 years ago

“I was very pleased to purchase a case of Parkay margarine which has disappeared from local grocery stores.”

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Posted 3 years ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 3 years ago

“I order Total Raisin Bran in bulk and have always been very pleased with my orders from FoodServiceDirect. They arrive quickly and in good condition. My experiences with them have been nothing but positive and I would highly recommend them to anyone.”

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Posted 3 years ago

Thank you so much for the recommendation! We appreciate your business

Posted 3 years ago

“Awesome Shrimp!”

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Posted 3 years ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 3 years ago

“Arrived ahead of schedule and was a hit at the party! Super satisfied.”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 3 years ago

“Great service and value, received the order as it was noted to us Thank you”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 3 years ago

“Food Service Direct did their part as advertised but UPS appears to be unable to deliver to the correct address.”

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Posted 3 years ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 3 years ago

“Fast shipping and customer service is outstanding.”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 3 years ago

“Fast, on time, and pricing is comparable to other vendors. When there was an accidental double order, they immediately flagged and allowed me to cancel before charging.”

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Posted 3 years ago

Thank you for the great feedback! We are glad we could be there for you.

Posted 3 years ago

“Great product super fast shipping every thing arrived frozen”

Helpful Report

Posted 3 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 3 years ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews