FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,944 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,944 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product was a little different than the one I’m replacing. However, to the eye it looks the same. I’m using it on my gas fireplace which wasn’t what the knob was designed for. I took a chance when I purchased it.”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“Reasonably priced and quick to deliver”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“Our order of Hope's Royale cookies was filled promptly and arrived as promised. Cookies were great, we opted for the 4 oz size (80 count). Direction were on the side of the box.”

FoodServiceDirect.com 5 star review on 23rd January 2024

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“Food service direct robb’s people! They are NOT wholesalers like they say they are! They sold me (6)-1.4 oz (small) cups of noosa salted caramel yogurts for $35+ dollars plus shipping & handling which came to almost $50! I turned around and found & purchased it at a market for a total of $9.00 retail for 6! Food service direct will never get my business again and I will tell everyone about them that they took my money and they have outrageous & unfair prices!”

Helpful Report

Posted 1 year ago

We sincerely apologize. While we strive to be as competitive as possible our prices are not always as low as grocery stores. Prices on temperature-sensitive items also factor in the price of extra packaging for the items. We have a wide variety of products to fit all budgets. Please feel free to reach out to our customer service team, we would be more than happy to help you find something within your budget.

Posted 1 year ago

“great fast service of most Products ! been using for years ! see a NEW ice CHARGE !”

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Posted 1 year ago

Thank you for the feedback. If you have any questions about your order please feel free to reach out to our customer service team. We would be more than happy to assist you!

Posted 1 year ago

“I found exactly what I wanted with Food Service Direct.com! It made me very happy. It only took a couple days to receive my order. I'll order from them again.”

Helpful Report

Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 1 year ago

“Great service, fast shipment.”

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Posted 1 year ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“Great communication with seller. Product came from factory, besides the wait, everything was great.”

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Posted 1 year ago

Thank you for the feedback. We really do appreciate your business. See you again soon!

Posted 1 year ago

“I really enjoy the Sweet Earth Mindful chicken, plant based. It came in a big cooler with freezer packs. I was totally impressed”

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Posted 1 year ago

Thank you so much for the kind words! We really do appreciate your business. See you again soon.

Posted 1 year ago

“My delivery was well packed and its delivery date right on time. Will get more from them shortly.”

Helpful Report

Posted 1 year ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 1 year ago

“We like the products just shipping cost is prices”

Helpful Report

Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“I like the company have bought multiple times. All the details like shipping are fast etc. Unfortunately I find that the prices are lower in my normal supermarket for many things. So I will still use them I just can't presume the cheapest.”

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Posted 1 year ago

“I love that you have the old Pizza Hut Creamy Italian dressing. Thank you”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 1 year ago

“Very nice service and packeging. But i got conflicting emails about the availability of the item. It would be very helpful if you accepted EBT food stamps for payment. Id order more items then.”

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Posted 1 year ago

Thank you for the feedback. If you have any questions about your order please feel free to reach out to our customer service team. We would be more than happy to assist you!

Posted 1 year ago

“Fast shipping was packed with dry ice in a styrofoam cooler. Product remained frozen”

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Posted 1 year ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 1 year ago

“Food Service Direct had what we wanted and it was delivered in a timely manner.”

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Posted 1 year ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 1 year ago

“Customer service is wonderful. Will definitely purchase from Food Service Direct again.”

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Posted 1 year ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 1 year ago

“We have just started to buy from your establishment and are very pleased with products and fast service.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“I liked that the bread dough was delivered and at first look it looked like a great deal. They are actually mini loafs. I have to combine 4our of them to make the same size a regular loaf does.”

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Posted 1 year ago

Thank you for the feedback! Please feel free to reach out to us if you have any questions or concerns about your order. We will be more than happy to assist you.

Posted 1 year ago

“The only place I could find fresh yeast for disent price , very happy with the opportunity and service”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,944 reviews