FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,968 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,968 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Food received fast and frozen”

Helpful Report

Posted 4 years ago

“Ordering was easy and the notifications throughout the delivery process, excellent!”

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Posted 4 years ago

“Excellent product. Excellent shipping and quick service. Would recommend your company to anyone to buy your products.”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“I really liked the free shipping promotion on President's Day. thanks. Order was shipped and then the winter storm hit. Order was received a few days late but the product was still at the appropriate temperature. Appreciate the packing expertise.”

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Posted 4 years ago

“Thanks so much for having the product I have been searching for. Ordering & delivery were quick and easy!”

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Posted 4 years ago

“I am very pleased with the FoodServiceDirect product and the customer service communication is exemplary.”

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Posted 4 years ago

“Love this company. Shipments are on time and the product is always great !”

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Posted 4 years ago

“Very pleased with the product and service. Emails sent to keep me advised of the shipping status. Special deal on shipping was great. I will continue to use them.”

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Posted 4 years ago

“Love this product as it's not common in the area where I live. Nicely packed as well. Will continue to purchase this from here.”

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Posted 4 years ago

“I was very pleased with my order. I ordered a lot of fish, and it was packed perfectly! It arrived on it's scheduled delivery day, and all of my fish was still very much frozen! I have no complaints whatsoever with the way they packed and shipped my items.....I will be ordering from Food Service Direct again in the future.”

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Posted 4 years ago

“Quick and courteous response to my order.”

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Posted 4 years ago

“Product arrived in a timely manner and in good condition.”

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Posted 4 years ago

“Excellent”

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Posted 4 years ago

“Extremely prompt in delivery. Ordering process is excellent and packaging for frozen products is outstanding.”

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Posted 4 years ago

“It provided an item I found hard to obtain so I am grateful for this business. I placed an online order and received an email in a few hours that it had been shipped.”

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Posted 4 years ago

“Placed my first order with FSD, February 2021. Ordered a case of Amy's Soup. Was pleased the cans were in excellent shape. Also, ordered 1 case each of 2 frozen vegetables in 10 oz. packages. They arrived completely frozen and obviously have never thawed along the way since vegetables easily separated within the package. Hoping for some good deals in the future.”

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Posted 4 years ago

“My order was quickly fulfilled and received in tact -- food was delicious!”