FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,968 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,968 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was so grateful to be able to get those type of sausages everything was in excellent condition you guys ship everything so fast I loved it”

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Posted 4 years ago

“Food Service Direct had the products I wanted at a reasonable cost, packed very well and shipped super fast.”

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Posted 4 years ago

“package arrived on time, undamaged just wish it hadn't taken so long”

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Posted 4 years ago

“Ordered on a Monday and they arrived the following Friday. True to all the other reviews they were packed well and still frozen. I'm happy to have a place to get my favorite frozen cookies from again since the big box store stopped selling them for some reason.”

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Posted 4 years ago

“Very pleased with all parts of my ordering and delivery. Delivery arrived at the projected time and all items were still frozen and in good shape. Will definitely be ordering again from Food Service Direct!”

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Posted 4 years ago

“Great Service. Awesome products. Fast delivery.”

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Posted 4 years ago

“Fast service. Fantastic product! Great price.”

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Posted 4 years ago

“The lady who took care of my order was EXCELLENT. I would give her 5 stars.”

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Posted 4 years ago

“It can quick and was well packed to stay cold.”

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Posted 4 years ago

“Fast service exactly as promised!”

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Posted 4 years ago

“The frozen food came frozen thanks to the dry ice.”

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Posted 4 years ago

“My only concern for future purchases is the packing for glass bottles. Although i received my bottles intact, i was surprised that nothing broke when i opened the box, seeing the packing.”

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Posted 4 years ago

“VERY PROMPT SERVICE AND DELIVERY”

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Posted 4 years ago

“First time purchase and everything was as expected.”

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Posted 4 years ago

“My order arrived in just 2/3 days and was well packaged in a good styrofoam cooler with enough dry ice to keep it frozen for at least three days. This was my second order from FoodServiceDirect and my first order was packaged the same way and arrived just as quickly.”

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Posted 4 years ago

“Product arrived promptly. Have not used yet, when I do I'll update review.”

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Posted 4 years ago

“Love their quick delivery and great products!”

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Posted 4 years ago

“Food Service Direct is great to work with. Their web site is so easy to use and they have fast delivery.”

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Posted 4 years ago

“Great! Delivery was on time.”

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Posted 4 years ago

“My frozen food arrived in dry ice. Don't pick the ice up thinking it's regular ice. DAMHIKT”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,968 reviews