FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,968 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,968 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very high marks on service and the quality of food. I can’t wait for my next order.”

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Posted 4 years ago

“Amazing products and customer service!”

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Posted 4 years ago

“Great packaging and quick shipping.”

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Posted 4 years ago

“I am very pleased and happy with the service that I received from food service direct. Everything I ordered was delivered within two days and packed very well. I intend to order from them again and love when they offer free delivery.”

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Posted 4 years ago

“FoodServiceDirect is the Best!!!! Great Customer Service , The Best !!!”

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Posted 4 years ago

“Very good selection and ordering process; great delivery time”

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Posted 4 years ago

“My Items Were Shipped On Time But Due To Weather Conditions My Items Arrived 5 Days Later And Were Spoiled. They Were Replaced And Sent To Me Again. Took No Time And It Was An Easy Process To Get New Item With No Additional Charge. Happy Customer For Sure :)”

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Posted 4 years ago

“Fast, well packaged delivery.”

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Posted 4 years ago

“Great customer service, our products always come fresh and on time.”

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Posted 4 years ago

“Great product (Demi Glace - Knorr) at a great price. Delivery was speedy and without a hitch. Highly recommend.”

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Posted 4 years ago

“I placed a very large order for vegetarian meat products a few days before the recent snow and ice storm. UPS was unable to deliver and by the time it arrived, the products were thawed out and ruined. Food Service was kind enough to replace everything within a couple of days. I will forever be a loyal customer!”

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Posted 4 years ago

“Excellent.”

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Posted 4 years ago

“Price was fair. Delivery was quick and free. Stores here in Arizona do NOT carry Smucker's Blueberry Syrup. FoodServiceDirect sells it. I have ordered the syrup twice from Food Service Direct. Other online stores claim to sell it, but somehow it is always "Out of stock".”

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Posted 4 years ago

“Love, love, love acai bowls. Yum.”

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Posted 4 years ago

“I recently purchased the breaded pizza burgers..They are absolutely delicious. The shipping was fast and they arrived still frozen. So happy I found these pizza burgers and Food Service Direct. I will be ordering from them again.”

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Posted 4 years ago

“Delicious food”

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Posted 4 years ago

“No problems with order placement or drlivery.”

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Posted 4 years ago

“I am so glad we were able to find yall and our stew mix and even more greatful for a fast delivery”

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Posted 4 years ago

“Absolutely love the Lobster Bisque and the fast delivery!”

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Posted 4 years ago

“Always receive our order in a timely fashion packaged appropriately to stay frozen for the duration of the travel time.”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,968 reviews