FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,968 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,968 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received in very timely fashion. Packaged extremely well. Very happy with purchase! Thank you”

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Posted 4 years ago

“Delivery was fine and packaging was great!! Margarine was still frozen and was in great condition. Thank You”

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Posted 4 years ago

“very good service and punctuality”

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Posted 4 years ago

“Awesome selection and very good shipping.”

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Posted 4 years ago

“Ordering was easy and I liked how I was informed on where my order was . Thank you!!”

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Posted 4 years ago

“Fantastic service and the only company that gives me notice that my purchases have been delivered.”

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Posted 4 years ago

“Very satisfied with the product and shipping. Will order again.”

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Posted 4 years ago

“I made a mistake on my order but was able to use the chat feature and the problem was resolved. Customer service was very helpful and my order shipped the day after placing my order. I haven’t received my order yet but anticipate it will be here very soon. Food Service Direct did their part getting it shipped the day after the order. Now it’s up to UPS on how quickly my order arrives.”

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Posted 4 years ago

“I have been buying from you for years . There have been a couple of bumps but your customer service is the best . I also like your packaging , frozen items come frozen.”

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Posted 4 years ago

“Fast reliable shipping!”

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Posted 4 years ago

“Best company to order from. Fast delivery will be buying a lot more. 5 stars”

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Posted 4 years ago

“When Knorr Vegetable base went off the market, I was very upset. I found it on your website and bought enough to last me quite awhile. I am delighted. Thank you!”

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Posted 4 years ago

“Benefit chocolate chunk banana bars-Delivered on time. No problems with packaging. Good quality bars. My son’s favorite from school. Great quick snack. Will purchase again. Would be great if there was a variety pack of all the flavors of these bars.”

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Posted 4 years ago

“We ordered a case of cornichons and they arrived in perfect condition - not one broken bottle. We have ordered from other suppliers and there was always breakage, but FoodServiceDirect delivered them quicker no broken bottles!!!! Hurrah for pickles:)”

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Posted 4 years ago

“Fast service, Great Customer Service.”

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Posted 4 years ago

“Pleasure to do business with FoodServiceDirect Very fair pricing, and fast shipment from across the country. I'll certainly buy from them again.”

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Posted 4 years ago

“Good product good service fast shipping”

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Posted 4 years ago

“Very quick service. Ordered on Monday. Shipped on Tuesday. Received Thursday.”

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Posted 4 years ago

“I always get fast service from FoodService Direct. It's hard to believe my orders show up so quickly. Thank you.”

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Posted 4 years ago

“Great customer service! They almost always have what I need and when they don’t, it isn’t long before it’s back in stock again.”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,968 reviews