FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,968 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,968 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service: 5⭐️ Shipping: 2⭐️ The service was great & the product tastes great. Very happy with that! But as an FYI for your shipping standards review: the first package was damaged & undeliverable. The company replaced the order quickly. The second order, however, had Several packages shattered. More than half have at least one pancake broken., And two packages were no longer sealed. The dry ice was out of the packages. The outside of the box was completely in tact though.”

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Posted 4 years ago

“The product was delivered quickly and well packaged. Thank you for the great service.”

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Posted 4 years ago

“Great company! Speedy!”

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Posted 4 years ago

“Very good service”

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Posted 4 years ago

“Yall are honestly amazing best website I have ordered anything from and love that yall text and tell me my box is at the door and go retrieve it”

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Posted 4 years ago

“Delivered quickly and delicious!”

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Posted 4 years ago

“So GLAD I found food service direct, its been such a life saver!! I've purchased the Brill Vanilla Buttercream icing several times and I love it each time! The quality of the products are great and the shipping and customer service is unbeatable!”

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Posted 4 years ago

“The "BEST" Food Service Company I Have ever done business with!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 4 years ago

“I love ordering from Food Service Direct. The food is always fresh and arrives quickly.”

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Posted 4 years ago

“Was very pleased with the order.”

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Posted 4 years ago

“These are my absolute favorite!”

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Posted 4 years ago

“Great products great prices and fast shipping what more can you ask for?”

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Posted 4 years ago

“During this time of "pandemic-related shortages", FoodServiceDirect seems to be one of the fastest, easiest, cost-effective means of ordering specific foods.”

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Posted 4 years ago

“Outstanding service and excellent food products.”

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Posted 4 years ago

“Great selection, prompt shipping, good quality, friendly service. I can't complain. :)”

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Posted 4 years ago

“FoodServicDirect makes it easy to shop for quality food and supplies sent to our home. It allows us access to the items we enjoy without running all over town and only having limited quantities in stock.”

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Posted 4 years ago

“I received my delivery yesterday and had tested the first bag of the fish, I was very impressed and amazed how great is the texture. Delicious is the word to describe it. Thank you.”

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Posted 4 years ago

“Omg literally opened the bag and felt like I was in my elementary school cafeteria. Brought back so many memories. Delicious! Already ordered my second box 🤤🤤”

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Posted 4 years ago

“Very quick with delivery and food is Awesome”

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Posted 4 years ago

“Placed my order 2/5/21 Friday. Food Service Direct offered free shipping 2/6/21. See any pr incentive?”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,968 reviews